Unable to open asset menu

[Johnson22986630fqnq]

New to Adobe XD and I'm not sure what's going on but my asset sidebar doesn't pop up. Nothing pops up on that sidebar anymore. It's just been blank for the last two days and I can't for the life of me figure out why.

{Renamed By MOD}

[Chethan Girish · Accepted solution]

Hi There,

Thank you for reaching out and sorry to hear you are facing trouble using Adobe XD. In the screenshot which you have shared with us, I see you have opened plugins panel which is blank and Is It the same with layers panel and libraries/assets panel too?.To Investigate your Issue we would like to know a few more details like -

1. The version of XD.
2. The version of Win OS build which you are using(Type run in search tab present taskbar and type winver inside run: share the screenshot of it).
3. The version of creative cloud.
4. Is it possible to share video of your Issue Including libraries/assets panel, layers panel and plugins panel too, so that we can Investigate from our end. 

Also we would request you to please try the below troubleshoot steps and let us know if that works-

1. Try creating a new user account on your machine and then try to launch XD. If it works, go to the previous account-.

2. Signout of Creative Cloud Desktop app

3. End all all Creative Cloud desktop app process from task manager.

4. Restart the machine.

5. Install Creative Cloud, XD.

Please let us know if you need more assistance on this. We'd be happy to help.

Thanks,

Chethan G