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Hello,
since 2 days now i can't unable to open any shared file with me.
I have completly remove XD and Creative Cloud with the tooltip "Adobe Creative Cloud Cleaner Tool", but nothing changed.
When i try to open a shared file, i have always the same error message : "Error cannot open this document".
I have this problem on my 2 PC.
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Hi we have logged issue from our side,will try to resolve the issue as soon as possible.
We may need your machine specification and XD version also.
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Hello,
Thank you for reporting the issue.
Are you seeing file in Xd "shared with you" tab ? If yes, Have you tried to open file from there ?
If still error is coming on launching file from shared with you tab. Please send us below mentioned logs in subedi@adobe.com to see the issue.
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Hello,
following the sending of the various elements, would you have a solution to propose to me? Because I still have the problem on my 2 computers.
Thank you.
Regards
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We have the same problem too since yesterday. Do you have any updates?
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Not yet, for now, and after looking at my log files Adobe has no solutions and can't find where the problem might be.
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Hello,
We found your provided logs .
Would like to know more about it.
Have you ever openend this file before just after sharing ?
Is it happening with all the shared files or any specific file?
Is there any kind of version upgrade happened , like you created and shared file from 42 and now you are trying to open in Xd 43 ?
Regards,
Anita Subedi
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Indeed the files that I cannot open are older than version 43.
My colleagues who are also on version 43 have no problems and manage to open their files (and mine) from older versions.
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Hi we have logged issue from our side,will try to resolve the issue as soon as possible.
We may need your machine specification and XD version also.
<Marking as correct only to highlight>
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My machine is MacBook Pro 11.5.2. XD version is 43.0.12.
What I did was, I saved it as another file but I can't save it to cloud. And other cloud documents can't be access.
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Édition Windows 10 Entreprise
Version 20H2
Installé le ‎29/‎07/‎2021
Build du système d’exploitation 19042.1165
Expérience Windows Feature Experience Pack 120.2212.3530.0
Processeur Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz 3.30 GHz
Mémoire RAM installée 16,0 Go
Type du système Système d’exploitation 64 bits, processeur x64
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Thanks for sharing the details. We have logged a bug for the issue and will update this discussion as soon as we hear from the team.
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Thank you so much !!
Have sent you mail regarding more info, please reply to that . As we are looking into that issue, we need those logs as well.
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Hello,
i just sent you the files by WeTranfer.
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Yeah , received it.
Thank you again !!
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Estou com o mesmo problema. O programa XD não abre depois da atualização para a vers]ao 43.0.12, mesmo clicando direto no icone do programa, sem pedir para abrir algum arquivo.
Uso Windows.
Preciso de uma solução imediata!
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Continuo com o mesmo problema. Removi a versão XD 43 e instalei a anterior. Isso não resolveu.
Todos os meus projetos estão parados.
O programa não abre, não consigo acessar e dar continuidade ao trabalho desde a instalação da nova versão. As entregas ao cliente não serão feitas no prazo.
Quem vai arcar com esse prejuÃzo? A Adobe irá me reembolsar?
Pessoal, preciso de uma solução.
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Hello,
I have the same problem : when I try to open a shared file from the link in the adobe sharing e-mail, a get a grey screen with the merror message "Error cannot open this document" (in french).
I also cannot access to the page "shared files"
My windows settings :
Édition Windows 10 Entreprise
Version 21H1
Installé le ‎18/‎08/‎2021
Build du système d’exploitation 19043.1288
Expérience Windows Feature Experience Pack 120.2212.3920.0
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My XD version :
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@Ansubedi03 , tell me if you need logs files 🙂
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We're sorry for the delay in response. Are you still experiencing the issue with XD 45.1 version? If yes, then please do share the logs and upload them to a shared location such as CC or Dropbox and share the URL with me.
I will try my best to investigate.
Thanks,
Harshika