Copy link to clipboard
Copied
Dear Adobe,
I been forced by your policy to use the cloud documents in the last months. I spent every week a few hours in XD, but now suddenly all my documents are gone.
How can that be?
There is nothing in the trash bin etc.
Do you have any idea what to do?
{Renamed By MOD}
Best
Copy link to clipboard
Copied
Hi there,
Sorry to hear about the trouble, we'll try our best to help you with it. I'd request if you can share a few more details like:
Regards
Rishabh
Copy link to clipboard
Copied
Hi,
my XD version is the following: 28.9.12.2 and Creative Cloud-Synchronisation 4.3.42.4. However, I updated the version after I faced the problem, thus it was another version when the bug occured.
Is there a way to find out my previous version or do you have "logs"?
On
there no files of me.
One file was named "hmv" for example...
Regards
Mart
Copy link to clipboard
Copied
Thanks for sharing the details. Do you have a personal account or an enterprise account from work, school, or college? The reason I am asking this as this may happen when you are signed in with a different email ID. The files get synchronized with the Adobe ID you are signed in with.
Copy link to clipboard
Copied
Hi,
I using the common community account version. I also tried different emails, but the fact that I still could see the documents of last November/December inidicated that I am using the right ID. Those been the documents I created locally before the cloud document policy for community account was adopted.
Copy link to clipboard
Copied
Sorry for the delay in response. Could you please reconfirm whether the documents which are missing, are they local documents or cloud documents?