Unable to use group shortcut (command + g) occasionally

[HaileyHyun]

Hi, 

I've been using Adobe XD for several years, and somehow group shortcut (command + g) doesn't work from time to time. It's not that it doesn't work at all... it works and doesn't work from time to time. I worked perfectly fine in the morning, but in the afternoon, it suddenly doesn't work. A day later, it works fine again.

I literally have no clue at all... The strange thing is that ungroup(shift+command+g) shortcut works just fine, and also the rest of the shortcuts...!

I've tried several methods:

1. Updating XD to the latest version

2. Uninstall and install XD

3. Updating Mac OS to the latest

4. Tried on different computers

5. Deleting all plugins(if have)

I'm currently using MacBook pro (2021 / M1 Max / Version 12.3.1) and MacBook Pro (2019 / Intel), and also used iMac(late 2015), and the same issue happens in all the computers. 

I've talked to the Adobe agent, and tried all the methods listed above, but couldn't solve it... The last method that I tried was to create a new user on Mac and install XD there. This finally worked... I was able to use the shortcut in a new user's system, but the problem is I have to repeat this every single time the shortcut doesn't work, which will take at least one hour to set all settings and problems... The Adobe agent said he thinks the Mac OS crashes with Adobe XD settings and causes the problem, but Adobe doesn't have any solid solution for it yet...

Does anyone have the same problem or know how to solve the problem? This is so critical... you know how often you use group shortcut in a day...

[Kenneth Kawamoto]

Do you have a system extension or something like that installed? May be Cmd+G is consumed by other things like that?

[HaileyHyun · Accepted solution]

No, not at all... but I solved the issue last night by deleting all Adobe relating cache. As soon as I delete them all, it works fine. I should try it next time it happens again. Anyway, thank you for your reply!