• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Unable to view the link in XD getting "Something went wrong"

Guest
Mar 23, 2023 Mar 23, 2023

Copy link to clipboard

Copied

Hi.

 

Have shared a design review link with a client this morning but they are unable to access the content. Instead, they are presented with an error messages stating that "something went wrong".

 

I am unable to replicate this fault on my end, so would like some advice on how to resolve this ASAP. I have tried sharing as a link and also inviting them via the built in email functionality.

 

Thanks,MicrosoftTeams-image (18).png

 

<Title renamed by moderator>

TOPICS
Known Issue , Share or publish

Views

348

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 23, 2023 Mar 23, 2023

Copy link to clipboard

Copied

There's a similar post but it was related to generating the link where the solution was to quit the Creative Cloud desktop app and restart it.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 23, 2023 Mar 23, 2023

Copy link to clipboard

Copied

I also found this post from 2020 where there had been an Adobe server issue, so you could have them try the link again and see it's been resolved:

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 24, 2023 Mar 24, 2023

Copy link to clipboard

Copied

LATEST

Hi @Deleted User,

 

Thank you for reaching out. Are you still experiencing the issue? It looks like some services were impacted, which might have affected the link services. You can always check the status of the Adobe services here: https://status.adobe.com/ whenever you face such issues in the future.

 

Let us know if you need further assistance. We would be happy to help.

 

Thanks,

Harshika

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines