Unable to work on XD file it freezes on "Connecting"

New Here ,
Jan 23, 2022 Jan 23, 2022

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Hello guys

I need some help. Please tell me how to solve the problem of "connecting" in Adobe XD.

 

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Adobe Community Professional , Jan 23, 2022 Jan 23, 2022

Hi @uxama, thinking about the steps I'd take, first I'd restart the app and if it still doesn't work, I'd logout and log back in to Adobe CC, and would also try to restart the computer. Hope this helps. 

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Adobe Community Professional ,
Jan 23, 2022 Jan 23, 2022

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Hi @uxama, thinking about the steps I'd take, first I'd restart the app and if it still doesn't work, I'd logout and log back in to Adobe CC, and would also try to restart the computer. Hope this helps. 

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Adobe Employee ,
Jan 24, 2022 Jan 24, 2022

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Hi uxama,

 

We would like to follow up on your issue. Are you able to resolve the issue by following our expert advice? Please feel free to update the discussion if you need further assistance from us.

 

We would be happy to help.

 

Thanks,

Harshika

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