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Verbindung zum Dokument kann nicht hergestellt werden

Community Beginner ,
Jan 12, 2023 Jan 12, 2023

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Unser Design-Team kann momentan nicht an unseren XD-Dateien arbeiten. Nach dem Öffnen der Dateien wird versucht eine Verbindung herzustellen, was offensichtlich nicht möglich ist, da sich der Ladekreis schon seit vielen Minuten im Kreise dreht aber nichts passiert... Beim Abbrechen des Vorgangs kann ich die Optionen im darauf folgenden Dialog nicht richtig lesen, da der Dialog falsch angezeigt wird. Auch die Datei zu schließen und erneut zu öffnen und weitere Versuche das Problem selbst zu beheben haben nicht geholfen. 

Wir verwenden die Version 55.2.12 und gemeinsame Cloud-Dateien.

Ich hoffe auf schnelle Hilfe, denn so ist es uns leider aktuell nicht möglich zu arbeiten.

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Open and save docs

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correct answers 1 Correct answer

Adobe Employee , Jan 16, 2023 Jan 16, 2023

Hi @Lisa24481983cfu7,

 

We are sorry for the trouble. We would request you to please try the steps suggested in this article: Fix issues with Adobe XD cloud documents in sequence. 

 

If that doesn't help, please share the screenshot of your "About Creative Cloud" and "About XD" pages.

 

We will try our best to help.

 

Thanks,

Harshika

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Community Expert ,
Jan 13, 2023 Jan 13, 2023

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Are you having internet issues and/or are you logged in to the Creative Cloud via the Creative Cloud Desktop app?

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Community Beginner ,
Jan 16, 2023 Jan 16, 2023

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Yes, I was logged in via the Creative Cloud Desktop app and no, I had no internet issues.

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Adobe Employee ,
Jan 16, 2023 Jan 16, 2023

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Hi @Lisa24481983cfu7,

 

We are sorry for the trouble. We would request you to please try the steps suggested in this article: Fix issues with Adobe XD cloud documents in sequence. 

 

If that doesn't help, please share the screenshot of your "About Creative Cloud" and "About XD" pages.

 

We will try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Jan 17, 2023 Jan 17, 2023

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Thank you! I will test it next time I have this problem.

 

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