We can't verify your subscription status error on XD on MacOS

[245525403z9e]

I have this issue

 

[Atul_Saini]

Hi @245525403z9e, 

Sorry for the trouble. Let me help you fix this issue. Please try the steps mentioned here https://helpx.adobe.com/xd/kb/cannot-verify-subscription-xd.html.

Please update this discussion in case you need further assistance. 

Thanks,

Atul_Saini

[245525403z9e]

Hi @Atul_Saini 
thanks for replay but I have a mac devices not Windows

[Atul_Saini]

Oh, sorry about that. I noticed the UI difference in the screenshot after you called it out.

It appears that there is some network interruption that is leading to this issue. Please try the steps mentioned here https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html and let me know if it works. 

~Atul_Saini

[245525403z9e]

Aslo ont work @Atul_Saini  

[HARSHIKA_VERMA · Accepted solution]

Hi @245525403z9e,

Thanks for trying the steps suggested. We would also request you to please try the below steps-

• Create a new user account and check if it works fine. If yes, there is an issue with the original account.
• Please try Uninstall/ Reinstall of XD and Creative Cloud Desktop app. 
• Offline mode - https://helpx.adobe.com/in/download-install/kb/cannot-verify-subscription-offline-mode.html

Let us know if that helps. We'll try our best to help.

Thanks,

Harshika

[michaele26508100]

Am all of a sudden having this issue on my work computer which is also a Mac. They issued out a new computer, and I reinstalled Xd. Still receiving the same issue. If enterprise does not like that Xd files are saved in on the cloud, then we should still be able to open the application, work as usual, and be able to save files on local computer. The above error has only happened recently. 

[Rishabh_Tiwari]

Hi @michaele26508100 ,

We're so sorry to hear about the trouble. Could you confirm if you have already tried the suggestions shared in this discussion's correct answer? If yes, could you confirm if you have an enterprise subscription? If yes, please log a ticket or contact us directly using this link. 

Regards

Rishabh