Where are the Plugins?

[Joval5CD4]

Hi,

I'm trying to get plugins for Adobe XD like, undraw or Icondrop.

The Problem is that in the marketplace, I can see only about 10 Plugins (see image).

Also, I don't have an add plugin button or a search filed in Adobe XD itself. Very strange!

I already tried everything suggested checking in this article https://helpx.adobe.com/xd/kb/issues-installing-xd-plugins.html

I have the latest version of everything and there are no permission issues.

Can Anyone Help me out???

[Deepika5FDD]

Hi there,

Sorry to hear about the trouble. Please try the steps shared here https://helpx.adobe.com/xd/kb/issues-installing-xd-plugins.html and let us know if this helps or if you need any further assistance.

Regards

Deepika

[Joval5CD4]

Have you even read my message? 

I did that...

So, still same issue.

Please read my message!

[Chris W. Griffith]

The Creative Cloud app is up to date, correct? Just double-checking. It is that app is actually managing plugins and not XD directly. 

What OS and version are you running? Also, what version of XD, again just to be sure.

[Dan Rodney]

Looks like someone else is having the same issue (but they're on Windows). https://community.adobe.com/t5/adobe-xd-discussions/plugin-panel-buggy-inactive/td-p/12708906 

I've not seen this before myself. Have you tried uninstalling and reinstalling XD? Deleting the preference files? If that doesn't work have you uninstalled the entire Creative Cloud and run the Creative Cloud cleaner tool before reinstalling it?

[Joval5CD4]

Hi

Everything should be up-to-date, except the OS that is currently still Big Sur 11.6.

I just installed XD new on this Mac, that is how it looks like. so to un- an re-install xd would not bring anything.

Did not try to delete creative cloud.. would be the next step?

[CourtneyB_Educator]

I have the same problem, no option in the Plugins panel to add a plugin (the plus sign isn't there). I've run the cleaner tool and reinstalled, restarted, to no avail. I am running MacOS Big Sur Version 11.6.1, Adobe XD Version: 47.0.22.9 x64

Could this be an issue of Enterprise accounts?

[Dan Rodney]

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CourtneyB_Educator wrote:

Could this be an issue of Enterprise accounts?

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That sounds like a very plausible reason to me. Have you checked with your Enterprise adminstrator to see if they've limited your account in some way?

[Joval5CD4]

To me, that does not make sense. 

A colleague of mine, has the same Enterprise account and she does not have that issue and she even has an older version of adobe xd. 

[CourtneyB_Educator]

So it's definitely not an Enterprise issue. I was able to log in to a different computer and download plugins with no issues. It must be a problem with the permissions settings on my primary computer (company-owned).

[Joval5CD4]

Good for you.

I've checked all the permissions again. And I should have them all, as stated in the article mentioned above.

So no clue what the deal is here..