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Why can't I download adobe xd free plan now?

Community Beginner ,
Sep 16, 2022 Sep 16, 2022

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Why can't I download adobe xd free plan now?

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correct answers 1 Correct answer

Adobe Employee , Sep 30, 2022 Sep 30, 2022

Hi @patricekaufmann,

 

We are sorry for the trouble. XD starter plan remains available for people learning UI/UX designers who have limited needs to share or collaborate with others. You can continue using XD Starter by launching XD manually (from the Windows Start menu or macOS Dock/Launchpad)

 

Please let us know if you need further assistance.

 

We would be happy to help.

 

Thanks,

Harshika

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Community Expert ,
Sep 18, 2022 Sep 18, 2022

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Can you give us more details. Do you have Adobe ID license? Are you downloading Adobe xd from Adobe Creative Cloud

Thank you

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Community Beginner ,
Sep 18, 2022 Sep 18, 2022

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Yes, I downloaded it through Adobe Creative Cloud.

But before that I had access to Plan Free, where I was normally able to hit the download button on Creative Cloud.

Before this problem, I tried to try it by pressing the 7-day trial of the full version.

On the same device, I was able to use Plan Free normally after the trial period expired.

but now On my new laptop I can't download it through Adobe Creative Cloud.

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Community Expert ,
Sep 19, 2022 Sep 19, 2022

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Check your active sessions in your from your Adobe ID website. Deactivate if you have more than 2. Sign in/out into your account and try again. 

Thank you

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Community Beginner ,
Sep 19, 2022 Sep 19, 2022

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First of all, thanks for the above guidelines.

Initially, I tried to follow the above method. But it still doesn't work.

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Community Beginner ,
Sep 20, 2022 Sep 20, 2022

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I am having the same problem. I can't download it from within the app or by clicking the link on https://www.adobe.com/de/products/xd/pricing/starter-plan.html (which btw. also leads to the app). 

Is the free version supposed to be available still?

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Adobe Employee ,
Sep 30, 2022 Sep 30, 2022

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Hi @patricekaufmann,

 

We are sorry for the trouble. XD starter plan remains available for people learning UI/UX designers who have limited needs to share or collaborate with others. You can continue using XD Starter by launching XD manually (from the Windows Start menu or macOS Dock/Launchpad)

 

Please let us know if you need further assistance.

 

We would be happy to help.

 

Thanks,

Harshika

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New Here ,
Oct 06, 2022 Oct 06, 2022

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Hi, Is this no longer available for new users?

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New Here ,
Oct 07, 2022 Oct 07, 2022

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Hi, Today I uninstalled XD and tried to install it again... But I can not install XD... How to get the starter plan again?

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New Here ,
Oct 13, 2022 Oct 13, 2022

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I had the same experience. Couldn't update on Starter Plan at all, uninstalled and then I couldn't install again. It shows that Adobe XD is not available anymore in my country but I used Starter Plan so far without any problems.

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Community Beginner ,
Oct 13, 2022 Oct 13, 2022

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As many other people have already replied, this work-around does not solve the actual problem. The actual problem is that we are not able to install / upgrade Adobe XD without an active subscription. Launching the installed application works just fine.

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New Here ,
Oct 14, 2022 Oct 14, 2022

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You practically force us to pay in the conditions in which we do not use it professionally, I recommend figma for those who have this problem

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New Here ,
Oct 15, 2022 Oct 15, 2022

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I can't even install it, it says it's not available in my counry. Paid or free. I really wish someone from the team addresses this.

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New Here ,
Nov 03, 2022 Nov 03, 2022

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even figma is not for free anymore 😕

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