Why can't I download adobe xd free plan now?

New Here ,
Sep 16, 2022 Sep 16, 2022

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Why can't I download adobe xd free plan now?

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Adobe Employee , Sep 30, 2022 Sep 30, 2022

Hi @patricekaufmann,

 

We are sorry for the trouble. XD starter plan remains available for people learning UI/UX designers who have limited needs to share or collaborate with others. You can continue using XD Starter by launching XD manually (from the Windows Start menu or macOS Dock/Launchpad)

 

Please let us know if you need further assistance.

 

We would be happy to help.

 

Thanks,

Harshika

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Community Expert ,
Sep 18, 2022 Sep 18, 2022

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Can you give us more details. Do you have Adobe ID license? Are you downloading Adobe xd from Adobe Creative Cloud

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New Here ,
Sep 18, 2022 Sep 18, 2022

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Yes, I downloaded it through Adobe Creative Cloud.

But before that I had access to Plan Free, where I was normally able to hit the download button on Creative Cloud.

Before this problem, I tried to try it by pressing the 7-day trial of the full version.

On the same device, I was able to use Plan Free normally after the trial period expired.

but now On my new laptop I can't download it through Adobe Creative Cloud.

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Community Expert ,
Sep 19, 2022 Sep 19, 2022

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Check your active sessions in your from your Adobe ID website. Deactivate if you have more than 2. Sign in/out into your account and try again. 

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New Here ,
Sep 19, 2022 Sep 19, 2022

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First of all, thanks for the above guidelines.

Initially, I tried to follow the above method. But it still doesn't work.

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New Here ,
Sep 20, 2022 Sep 20, 2022

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I am having the same problem. I can't download it from within the app or by clicking the link on https://www.adobe.com/de/products/xd/pricing/starter-plan.html (which btw. also leads to the app). 

Is the free version supposed to be available still?

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Adobe Employee ,
Sep 30, 2022 Sep 30, 2022

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Hi @patricekaufmann,

 

We are sorry for the trouble. XD starter plan remains available for people learning UI/UX designers who have limited needs to share or collaborate with others. You can continue using XD Starter by launching XD manually (from the Windows Start menu or macOS Dock/Launchpad)

 

Please let us know if you need further assistance.

 

We would be happy to help.

 

Thanks,

Harshika

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