[Win11] Bug with menu stuck open when XD autosaves

New Here ,
Apr 21, 2022 Apr 21, 2022

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If I have the 'open recent' menu open en the current document autosaves, Adobe XD glitches out and the menu is then stuck open afterwards. To fix the issue, I have to reboot Adobe XD. This issue really disturbs the workflow when working with multiple documents.

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Adobe Employee ,
Apr 21, 2022 Apr 21, 2022

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Hi there,

 

Sorry to hear about the trouble. I tested this on my end on the latest version of XD(50) & macOS Monterey and was unable to reproduce the issue so please share a few more details like:

 

  1. The version of XD & OS.
  2. Is this happening with a specific file or multiple files?
  3. Will it be possible for you to share a small video of the issue?

 

We're here to help, just need more information.

 

Regards

Rishabh

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New Here ,
Apr 21, 2022 Apr 21, 2022

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1 I have Adobe XD 50.0.12 installed, the latest version as far as I am aware, but the problem has been persistent over the last few weeks and therefore several versions. I currently have Windows 11 home, version 21H2, installed, but the problem started appearing when I first upgraded to Windows 11 a few weeks ago.

2. It is happening in every single file. Whenever I have the 'open recent' open and XD autosaves in the background, the menu gets stuck open.

3. I cannot show a video because the recorder doesn't want to capture the menu itself, but here is a screenshot of the problem (with some personal information removed). This happened just after the file autosaves. It doesn't happen if XD doesn't autosave in the background.

 

Naamloos.png

 

Thank you in advance for the help.

 

Kind regards,

 

Stan

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Adobe Employee ,
Apr 26, 2022 Apr 26, 2022

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We're so sorry for the delay in response. Could you please check if the display drivers are up to date as per the manufacturer's website?

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New Here ,
Apr 28, 2022 Apr 28, 2022

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No worries. It was a bit of a hassle, but I checked and my display adaptor drivers are all up to date.

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New Here ,
Apr 28, 2022 Apr 28, 2022

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No worries. It was a bit of a hassle, but I checked and my display adaptor drivers are all up to date.

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