XD Adobe - There was a problem with the playback action (Macbook - Safari)

[Aldo277646923h92]

Hello Everyone, 

I wanna talk about XD. preview on Macbook (Safari) 

I have a notification "There was a problem with the playback action" when i clicked play video demo on XD preview 

I'am trying to fix this case with a several tips :

1. Restart Macbook, and I've Upgdare Mac OS Ventura

2. Clear caches / history browser

3. Enable javascript on browser

4. Setting web (Allow Autoplay) 

But its not working 😞

I seen somes discussion about this, Im in the same condition with other people to waiting "the right suggestion"

May you guys have a same experienced and could you please share the information ?

Thank you very much 

[Myra Ferguson]

In this post, it appears that a bug was logged and that the team was working on it:

• "Error: there was a problem with the playback action."while previewing my audio playback in my Iphon

What happens if you try a different browser?

[Aldo277646923h92]

Hi Myra, 

I see the note, its bug and team was working on it at Mar 28, 2021,  more than 7 months adobe internal team to fix it and this issue still happening until now 

May we get information for the estimate date this issue fix ?

I tried to use chrome for XD adobe, normal and no issue with that 

Do you have any suggestion for Safari browser ?

[Myra Ferguson]

As I'm a volunteer helping out here on the user-to-user forum, so I don't have more information about the bug.

I did find this page with information about known issues:

• Known issues

I didn't see the exact issue that you're having, but there is an issue for choppy video playback on Safari for M1 Macs where it's recommended to use either Chrome or Firefox:

• VIDEO AND LOTTIE - [Apple silicon/M1 only] Video and Lottie playback are choppy on Safari 15.

Adobe is on Winter Shutdown right now. Some of them should be returning tomorrow (Jan. 3), although some teams may be not all be back yet.

[Aldo277646923h92]

Thank you very much for your info myra 

But for the conclusion, right now M1 Chip is not compatible with XD Adobe and when we want to check XD adobe preview, use chrome / firefox as the right choice browser.  Is this right ?

Cause developer XD, still work on this bug and we don't know how long this issue still happen  😞

[Myra Ferguson]

Does it work when you try it in Chrome or Firefox?

[Aldo277646923h92]

Hi Myra, 

sorry for being late to reply 

yes it works when i used chrome 

but for Safari still not working 

[Rishabh_Tiwari · Accepted solution]

Hi @Aldo277646923h92 ,

Sorry to hear about the trouble. If it's working on Chrome so we'll need to troubleshoot it for Safari as it looks like a Safari browser issue. I found this discussion on Apple support https://discussions.apple.com/thread/253754358 

Please try the suggestions shared there and let us know if this helps or if you need any further assisstance.

Regards

Rishabh