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XD Adobe - There was a problem with the playback action (Macbook - Safari)

Community Beginner ,
Jan 01, 2023 Jan 01, 2023

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Hello Everyone, 

 

I wanna talk about XD. preview on Macbook (Safari) 

I have a notification "There was a problem with the playback action" when i clicked play video demo on XD preview 

 

I'am trying to fix this case with a several tips :

1. Restart Macbook, and I've Upgdare Mac OS Ventura

2. Clear caches / history browser

3. Enable javascript on browser

4. Setting web (Allow Autoplay) 

 

But its not working 😞

 

I seen somes discussion about this, Im in the same condition with other people to waiting "the right suggestion"

May you guys have a same experienced and could you please share the information ?

 

Thank you very much 

 

TOPICS
Crash on mac , Design , How to , Import and export , Known Issue , Missing feature , Product performance

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Community Expert ,
Jan 01, 2023 Jan 01, 2023

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In this post, it appears that a bug was logged and that the team was working on it:

 

What happens if you try a different browser?

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Community Beginner ,
Jan 02, 2023 Jan 02, 2023

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Hi Myra, 


I see the note, its bug and team was working on it at Mar 28, 2021,  more than 7 months adobe internal team to fix it and this issue still happening until now 

May we get information for the estimate date this issue fix ?

 

I tried to use chrome for XD adobe, normal and no issue with that 

 

Do you have any suggestion for Safari browser ?

 

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Community Expert ,
Jan 02, 2023 Jan 02, 2023

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As I'm a volunteer helping out here on the user-to-user forum, so I don't have more information about the bug.

 

I did find this page with information about known issues:

I didn't see the exact issue that you're having, but there is an issue for choppy video playback on Safari for M1 Macs where it's recommended to use either Chrome or Firefox:

 

Adobe is on Winter Shutdown right now. Some of them should be returning tomorrow (Jan. 3), although some teams may be not all be back yet.

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Community Beginner ,
Jan 02, 2023 Jan 02, 2023

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Thank you very much for your info myra 

 

But for the conclusion, right now M1 Chip is not compatible with XD Adobe and when we want to check XD adobe preview, use chrome / firefox as the right choice browser.  Is this right ?

 

Cause developer XD, still work on this bug and we don't know how long this issue still happen  😞

 

 

 

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Community Expert ,
Jan 03, 2023 Jan 03, 2023

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Does it work when you try it in Chrome or Firefox?

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