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XD app lagging on mobile

Community Beginner ,
Nov 05, 2021 Nov 05, 2021

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While viewing any prototype (both cloud loaded and live view) scrolling through pages, changing pages, animations and almost everything else in the prototype is extremely slow (4fps or something).

 

i tried reinstalling the app on my phone but nothing is solving it. I'm working on an iPhone 13 pro. 

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Product performance , Prototyping

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correct answers 1 Correct answer

Adobe Employee , Oct 03, 2022 Oct 03, 2022

Hi All,

 

The bug is closed now as the issue is fixed after updating to iOS 16.1.

 

Please let us know if you need further assistance. We would be happy to help.

 

Thanks,

Harshika

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Adobe Employee ,
Nov 08, 2021 Nov 08, 2021

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Hi Rick,

 

We're so sorry to hear about the trouble. This is a known issue and we have already logged a bug and the fix is on the way. I'll update this discussion as soon as I hear from the team.

 

Regards

Rishabh

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New Here ,
Aug 24, 2022 Aug 24, 2022

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Any news on this? I'm still getting an incredibly laggy experience on my iPhone 12 mini.

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New Here ,
Aug 24, 2022 Aug 24, 2022

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I might be at fault here. I'm on iOS 16 beta, and that might be the reason. I tried the prototype on a colleague's phone (iPhone 12 mini with iOS 15.6) and everything works fine.

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New Here ,
Oct 25, 2022 Oct 25, 2022

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Is there any workaround if this is the case?

 

I think I have the same issue with you, Everything is working smoothly before I update to iOS 16.

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Community Beginner ,
Sep 19, 2022 Sep 19, 2022

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Hi there, any ETA on the above? We are literally unable to move forward with anything since this bug has been identified.

Thanks

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Community Beginner ,
Sep 19, 2022 Sep 19, 2022

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I don't think support was very honest. It's not a bug. Seeing as how I posted it when iOS 15 came out and now it's happening with iOS16 it's probably because they need to update the app to work on the latest iOS. I cant wait for figma to become part of Adobe cause XD feels more amaturistic by the day. 

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Community Beginner ,
Oct 09, 2022 Oct 09, 2022

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Hi, I just wanted to let everyone know that as of IOS 16.1 Beta 4, this issue no longer exists. It feels smooth and back to normal. So, It could have been some error on Apple's part.

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Community Beginner ,
Oct 18, 2022 Oct 18, 2022

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Hi Rick, this issue still exists and this is Oct 2022. Any news about? I can't work at all...

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New Here ,
Sep 16, 2022 Sep 16, 2022

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I have the same experience now, with iOS16. This issue sometimes there was and in the previews OS versions but the scrolling was smoothly generally. It's very frustrating and i can't go further with my design proccess. I hope to be solved in the next update...

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New Here ,
Sep 20, 2022 Sep 20, 2022

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Same here. I was wondering if no one but me had the problem. Must be a bug in iOS16. Unbelievably slow and laggy. Unusable - please update/fix asap!

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Explorer ,
Sep 27, 2022 Sep 27, 2022

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Yes, me too. I have the same problem. The XD app is unusable. Adobe needs to updat for iOS 16 asap.

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New Here ,
Sep 28, 2022 Sep 28, 2022

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This is over a month now and no update from Adobe regarding the issue. The app is still laggy and I am getting frustrated day by day. 

I hope they fix this soon.

 

Thanks.

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Community Expert ,
Sep 29, 2022 Sep 29, 2022

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On iOS 16 I'm also noticing a lag that I didn't notice before.


— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

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Adobe Employee ,
Sep 30, 2022 Sep 30, 2022

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Hi All,

We are sorry for the delay in response to this issue. A few more details would be super helpful for us to investigate the issue.

  • Is it possible for you to share a prototype link with us so that we can investigate the issue?
  • Please also share the version of XD and the operating system details as well.
  • Does that happen with all files or with large files?

 

We will try our best to help.

Thanks,

Harshika

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Community Beginner ,
Oct 03, 2022 Oct 03, 2022

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- *Is it possible for you to share a prototype link with us so that we
can investigate the issue? *

https://xd.adobe.com/view/a772d79d-deb8-4b35-95c4-43fa57c3a5fa-f221/


- *Please also share the version of XD and the operating system details
as well.*
- Desktop Version: 54.1.12.1 x64, Creative Cloud Sync 5.17.9.1
- macOS Monterey, MacBook Air (Retina, 13-inch, 2018)
- 8 GB 2133 MHz LPDDR3
- iPhone XS with Adobe XD app Version 50.0 (4705)

- *Does that happen with all files or with large files?*
Yes, even with 1 slide iphone template with simple slide up/down
transition still lags and hardly moves.

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Community Beginner ,
Oct 03, 2022 Oct 03, 2022

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You have asked to share a link for the prototype and I thought this will go through email instead of posting your confidential work in public, seriously?!!!!

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Community Beginner ,
Oct 03, 2022 Oct 03, 2022

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@HARSHIKA_VERMA* Our confidential work

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New Here ,
Oct 03, 2022 Oct 03, 2022

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Hi there

As sugested I shared a project and my tech specs via confidential-Link. Hope it helps.

 

But there's one more thing …

 

Even without an open XD-project on the desktop, you could see a reloading-blink on the mobile XD-screen once the iPhone is connected with an USB-to-lighning-cable. Like it tries to re-connect every half a second … guess thea's where the problem starts.

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New Here ,
Oct 03, 2022 Oct 03, 2022

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You could have shared any XD file with just two artboards because the app lags even though there are just 2 artboards to process. 

 

@HARSHIKA_VERMA Please look into this immediately. 

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New Here ,
Oct 03, 2022 Oct 03, 2022

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I'm not creating a test prototype you can easily set up yourself? It's on the latest iOS and XD is also updated to the latest version. It happens with all files, but the larger they are the slower they get.

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Adobe Employee ,
Oct 03, 2022 Oct 03, 2022

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Hi All,

 

The bug is closed now as the issue is fixed after updating to iOS 16.1.

 

Please let us know if you need further assistance. We would be happy to help.

 

Thanks,

Harshika

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Community Beginner ,
Oct 10, 2022 Oct 10, 2022

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Hi,
Is there update coming or not?
Kindly fix this issue.

It's so frustrated....

Thanks....

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Community Beginner ,
Oct 11, 2022 Oct 11, 2022

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Updating to  iOS 16.1 Beta 4 solved the issue for me

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Community Beginner ,
Oct 11, 2022 Oct 11, 2022

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i upadted my iphone to IOS 16.0.3 still the same issue

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