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Xd links don't work

Community Beginner ,
Mar 07, 2023 Mar 07, 2023

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Hi, Xd links are not visible. When I try to send them to my colleagues, they get the message "access requested" but when I try to allow them, it doesn't work. This has never happened, I have always generated open links and it always worked.

For some reason the links I generate are private and I don't understand how to fix this.

 

I really appreciate any help you can provide.

 

 

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correct answers 1 Correct answer

Community Beginner , Mar 08, 2023 Mar 08, 2023

Hi, today I tried again to generate a link - and now it obviously works.

Thanks for the support!

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Community Expert ,
Mar 07, 2023 Mar 07, 2023

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What happens if you generate the link again after checking that Link Access is set to Anyone with the link?

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Community Beginner ,
Mar 07, 2023 Mar 07, 2023

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Sadly nothing, it's the first thing that I checked and it's always on "anyone with the link"

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Adobe Employee ,
Mar 07, 2023 Mar 07, 2023

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Hi @Eureka22 ,

 

We're so sorry to hear about the trouble. Would you mind sharing the link with me over a private message? I'd also request you share a screenshot of the link properties. We'll try our best to assist you with this.

 

Note: You can send the DM by clicking on my name.

 

Thanks

Rishabh

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Community Beginner ,
Mar 08, 2023 Mar 08, 2023

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Hi, today I tried again to generate a link - and now it obviously works.

Thanks for the support!

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