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XD - not available in CC

New Here ,
Jan 27, 2025 Jan 27, 2025

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Hello everyone, I got a new laptop a few months back and haven't been able to download Adobe XD ever since. I understand XD is in maintenance mode but would've expected it to at least be downloadable. We have heaps of XD files that I now can't open. XD is include in our plan, so frankly I'm baffled.

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Community Expert ,
Jan 28, 2025 Jan 28, 2025

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@Shirley31962846t5ze  if you log into adobe.com and click on Apps on the left side

creativeexplorer_1-1738065509391.pngexpand image

 

and then scroll all the way to the bottom of the page 'More apps from Adobe' you should be able to see it

creativeexplorer_0-1738065409161.pngexpand image

 

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New Here ,
Jan 28, 2025 Jan 28, 2025

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Hello, thanks for that reply but unless I've gone blind, XD is not listed in mine. 

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Community Expert ,
Jan 29, 2025 Jan 29, 2025

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@Shirley31962846t5ze you are using your desktop Creative Cloud.... the one shown above, is actually the web version, adobe.com

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Community Expert ,
Jan 29, 2025 Jan 29, 2025

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@Shirley31962846t5ze sorry, I just opened my desktop version, I still see it. The picture above is my other account which says 'Installl'

And in my second account, it says 'Open'

creativeexplorer_0-1738149841432.pngexpand image

 

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Community Expert ,
Jan 29, 2025 Jan 29, 2025

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@Shirley31962846t5ze try this:

You can download your app from the Creative Cloud website.
If prompted, sign in to your Adobe account, then click either Download or Install for your app

https://creativecloud.adobe.com/apps/all/desktop/pdp/xd

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New Here ,
Jan 29, 2025 Jan 29, 2025

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Thanks for your replies.

I'm not able to see the XD installer on either the web or desktop versions. 
When I click on the supplied link https://creativecloud.adobe.com/apps/all/desktop/pdp/xd then the following error msg pops up briefly: "It appears you are not eligible to download or launch the app, or your computer does not meet minimum system requirements."
Laptop is brand new (2 months old) latest spec, running Mac OS Sequoia 15.2. 

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Community Expert ,
Jan 31, 2025 Jan 31, 2025

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@Shirley31962846t5ze yeah, that's unfortunate... I'll ask my students later today, if they can install Xd on their Macs or PCs. Some do have the latest and greatest newer M4's

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