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XD won't open

New Here ,
Aug 29, 2023 Aug 29, 2023

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I'm using 57.1.12 on Windows 10, and the application won't open.

Honestly, I'm a bit used to this unreliability, as it's been a recurrent feature during rapid updates. But in the past the issue has resolved after a couple of attempts to open. This time, all I get is the white screen with the XD logo, no matter how many times I try to open it. This is true whether I try to use Creative Cloud to launch the app, double-click on an XD file, or use the taskbar shortcut.

Anyone else frozen out?

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Adobe Employee ,
Sep 04, 2023 Sep 04, 2023

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Hi @seanmcn24637,

 

We are sorry to hear you are unable to open XD on a Windows machine. Could you please try the steps suggested in this article: Adobe XD crashes when launched on Windows 10 and see if that helps?

 

If that doesn't help, please try the steps suggested in the correct answer of the post:  Solved: Adobe XD stuck on launch (logo screen) on Windows - Adobe Support Community - 10346344

 

Let us know if that helps. We'll be happy to help.

 

Thanks,

Harshika

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New Here ,
Sep 05, 2023 Sep 05, 2023

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Hi, Harishka -- Thank you for your detailed & helpful response!

I checked the steps in your first linked document, and all of the settings were correct already.

 

I also uninstalled XD over the weekend, and reinstalled just now -- it seems to be working now; for that reason, I didn't try the second document you referenced.

At this point, I assume that it was uninstalling & reinstalling that cleared up the issue, for what that's worth.

Thanks again for your help!

All the best,

sean

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