Adobe XD File Missing

New Here ,
Jan 25, 2021 Jan 25, 2021

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A few users have posted threads where their files went missing from cloud storage, etc. I tried all the steps recommended but still haven't been able to find my file. I worked on it for hours. I Pm'ed @Atul_Saini, but haven't heard back yet - if anyone can provide assistance that would be great! I worked on this for hours so I really would like it back. 

Thank you. 

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Adobe Employee , Jan 25, 2021 Jan 25, 2021
Hi there,   We're so sorry to hear about the trouble. Please check if you are able to find the file here: https://assets.adobe.com/cloud-documents   If not, you can also check these locations to find the local copy of the cloud file:   Windows: C:\Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState Mac: ~/Library/Application Support/Adobe/Adobe XD CC   The above-shared locations are the temporary save location for Auto-save in XD, so let us know if this helps or if you nee...

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Adobe Employee ,
Jan 25, 2021 Jan 25, 2021

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Hi there,

 

We're so sorry to hear about the trouble. Please check if you are able to find the file here: https://assets.adobe.com/cloud-documents

 

If not, you can also check these locations to find the local copy of the cloud file:

 

Windows: C:\Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState

Mac: ~/Library/Application Support/Adobe/Adobe XD CC

 

The above-shared locations are the temporary save location for Auto-save in XD, so let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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New Here ,
Jan 25, 2021 Jan 25, 2021

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It's not there - I still have the link that was shared with colleagues but it's just to the published version. Can that help locate the file?

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New Here ,
Jan 25, 2021 Jan 25, 2021

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Please disregard! I was able to locate it - thanks for the assistance. 

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Adobe Employee ,
Jan 26, 2021 Jan 26, 2021

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Glad to hear that! Feel free to reach out if you have any other questions or issues in the future. 

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