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Adobe XD with Document Cloud - Artboards lost after save

New Here ,
Dec 27, 2018

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I have just found that on returning to my file stored in Adobe Cloud Documents, which I have updated numerous times, all the art boards created before a certain date (before moving to the cloud) have been removed.

This now means that I have lost ALL the work in the that file from the last two weeks.

I cannot stress enough... DO NOT USE THIS HALF BAKED PRODUCT UNLESS YOU DON'T LIKE YOUR WORK

It is totally crap, and made worse by the (non) integration with their forced cloud system.

Utter crap.

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Adobe XD with Document Cloud - Artboards lost after save

New Here ,
Dec 27, 2018

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I have just found that on returning to my file stored in Adobe Cloud Documents, which I have updated numerous times, all the art boards created before a certain date (before moving to the cloud) have been removed.

This now means that I have lost ALL the work in the that file from the last two weeks.

I cannot stress enough... DO NOT USE THIS HALF BAKED PRODUCT UNLESS YOU DON'T LIKE YOUR WORK

It is totally crap, and made worse by the (non) integration with their forced cloud system.

Utter crap.

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Dec 27, 2018 0
Adobe Employee ,
Dec 27, 2018

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Hi Chrisa, I totally understand your frustration here, could you please make sure that you have tried to the process mentioned here on this link: - Cloud documents in XD?

Please update this discussion in case you need further assistance.

Thanks,

Atul_Saini

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Dec 27, 2018 0
New Here ,
Dec 28, 2018

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How would any of this help?

The file is there, but 70% of the art boards are gone from it....

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Dec 28, 2018 0
Explorer ,
Dec 28, 2018

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chrisa14243791​ I can feel you literally. Been through this. I later found out the file hadn't synced properly. I hope this same issue has taken place with you also. Calm down man! Crap happens. You can do it again man.

Make sure next time you working on a Cloud Document you are properly saving time to time and internet connection isn't faulty. Secondly do verify time to time that your progress has been synced up properly, in order to avoid big loss.

Come on cheer up!

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Dec 28, 2018 1
New Here ,
May 29, 2019

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Hi,

I'm currently having the same problem and am waiting on hold to speak to a representative. Any new answers?

Thanks.

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May 29, 2019 0
Adobe Employee ,
May 30, 2019

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I apologize for you're experience. I suggest continuing the troubleshooting with the agent. Let us know if you need more assistance.

Thanks,

Preran

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May 30, 2019 0
New Here ,
Sep 20, 2019

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Same with me and just right before the deadline of a project. I have used XD just to test for 4 months now, but I am 100% sure I will never use Xd again from something more than just designing some micro-interactions using the auto-animate feature. So many problems with Xd and missing features. I will get back to Figma for sure. 

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Sep 20, 2019 0
New Here ,
Aug 12, 2020

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Im experiencing the same issue right now! I need to turn-over my files and upon checking cloud documents, some of the artboards are gone! I checked the published link from the same file and all the screens were there. 

 

Still waiting for the reply of an agent right now. This is so frustrating. Any representative from XD that can help me ASAP? Unless I will demand a full refund of my subscription.

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Aug 12, 2020 0
Adobe Employee ,
Aug 13, 2020

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Hi there,

 

Sorry to hear about the trouble, we'll try our best to help you with it. Could you please share a few more details like:

 

  1. A screenshot of the About XD info page.
  2. Can you see the artboard once you select all?
  3. Please check if you are able to see the correct version of the file here: https://assets.adobe.com/cloud-documents

 

Regards

Rishabh

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Aug 13, 2020 0