Skip to main content
This topic has been closed for replies.

4 replies

bhushanj81964288
bhushanj81964288
Participant
August 31, 2018

Please enable the Microsoft Store completely. There are seven options is Microsoft Store, these are: Home, Apps, Games, Devices, Movies & TV, Books, Edge Extensions. If you are getting 3 or 4 options in Microsoft Store, it means it is partially enabled.  In that case please contact the Microsoft to enable the Microsoft Store completely.

Preran
Preran
Legend
September 6, 2017

Did the above solutions help? Let us know if you need more assistance.

Thanks,

Preran

mirceadotgivan
Adobe Employee
mirceadotgivan
Adobe Employee
August 25, 2017

Hi imamfa,

We have a script which verifies the installation steps for xd and tries to solve some of the issues it founds. As it cannot be attached to the thread (only images and videos can be attached), I would suggest to have a remote session on your computer using BOMGAR, a tool used at adobe for remote debugging on users machines.

Please let me know if it's ok for you to have a remote debug session on your computer and, if yes, when are you available?

Thanks,

Mircea

Vlad G.
Vlad G.
Participating Frequently
August 23, 2017

Hi imamfa​,

Normally when there's an error in launching an universal app there's also a log entry in Event Viewer, under "Windows Logs/Applications". If you find such an error after a failed launch, can you provide the details?

Thanks,

--

Vlad

    I
    imamfaAuthor
    Participant
    August 27, 2017

    Thanks for your answer VladG., this is my error log details

    -System

    -Provider
    [ Name]Microsoft-Windows-Immersive-Shell
    [ Guid]{315A8872-923E-4EA2-9889-33CD4754BF64}

    EventID5973
    Version0
    Level2
    Task5973
    Opcode0
    Keywords0x2000000000000000
    -TimeCreated

    [ SystemTime]2017-08-27T06:36:13.446242100Z
    EventRecordID30894
    Correlation
    -Execution

    [ ProcessID]3948
    [ ThreadID]1364
    ChannelApplication
    ComputerDESKTOP-DIN5N14
    -Security

    [ UserID]S-1-12-1-1423258635-1144578628-3286807943-2036925876
    -EventData

    AppIdAdobe.CC.XD_adky2gkssdxte!App
    ErrorCode-2144927141
    Vlad G.
    Vlad G.
    Participating Frequently
    September 5, 2017

    Hi ​

    Unfortunately the error code (-2144927141) 0x8027025B is simply "The app did not start" according to COM Error Codes (Security and Setup) (COM) so it does not give us much info.

    I think it would be useful to contact ​ for the tool to help us investigate further,

    (see the post above)

    Thank you,

    --

    Vlad

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices