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paulp43816181
Participant
March 19, 2017
Answered

[Crash/Load]-Error loading document. Invalid document type in XD.

  • March 19, 2017
  • 3 replies
  • 4855 views

Hi, any help on this would be amazing!

 

I have read through the threads online and updated software, nothing seems to work.

 

I am running XD version 0.6.18.5

 

On, Mac OS X El Capitan 10.11.1

 

This is a weeks worth of work and I have a presentation in 10 hours, if there is anything you can do to help I would be so thankful.

 

Many thanks

 

Paul

 

 

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This topic has been closed for replies.
Correct answer Mihnea Ovidenie

Hi Mihnea,

1. I worked on this file for 1 week.

2. I did not make a back up.

3. I may have updated the software during the week, I do not know the

version I was using but try to keep up to date on a regular basis.

4. I did not close XD while working on the file.

Thanks

Paul


Hi,

Thanks for your answers, would you mind taking a look at the questions below please?

1. If you did not close XD while working on the file, you did not update XD because in that case you were forced to restart XD to apply the update.

2. Since you did not close XD and you got that error, i assume you kept the XD running, with potentially other open documents , and you open the file at which point you got the error, am i right?

3. While working on the XD file, did you save on a regular, daily basis? During those save operations, did you notice something unexpected?

4. What was the path to the saved file that gave the error? During your work, did you move the file in a different location on your storage? Did you perform a SaveAs operation instead of Save with this file?

5. I understand you are running OSX 10.11.1, can you tell us more about your hardware? I assume you do, but can you confirm you have enough space on your SSD?

6. Is this the only XD file giving errors?

7. Are you running antivirus software on your machine? If yes, can you tell us more about it and it's defined scan policies?

8. How big was the original file before becoming corrupted? Can you give us more details about the number of artboards, the number of images you were using in your design?

Thanks,

Mihnea

3 replies

K
Kirill Shipilov
Participant
February 20, 2020

Hello! Yesterday with a colleague we worked together with a file in the cloud, today it has stopped opening.

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
February 20, 2020

Hi Kirill,

 

We are sorry to hear you are having trouble opening the XD file. We would suggest trying the steps mentioned in this post: https://community.adobe.com/t5/adobe-xd/crash-load-error-loading-document-invalid-document-type-in-xd/td-p/8940549?page=1 

 

Let us know if that helps.

 

Thanks,

Harshika

C
celinep68233810
Participating Frequently
December 22, 2019

Je travaille sur un fichier ne posant pas de soucis jusqu'à présent. Fichier.xd qui s'ouvrait hier encore.

Quand j'essaie de l'ouvrir aujourd'hui, le fichier se lance, apparait à l'écran mais un message s'ouvre par dessus dans une boite de dialogue : "Erreur lors du chargement du fichier. Type de document non valide." 

Mon fichier est là mais pas accessible.

J'avais eu une erreur 47 le mois dernier et en passant sur des versions antérieures j'avais pu récupéré mon fichier car l'erreur était apparut après une mise à jour.

Encore une fois, cela fait 2 jours que je voyais un pop-up me signalant une mise à jour dispo.

Je ne l'ai pas faite mais voici que mon fichier bug....

J'ai testé la mise à jour, rien n'y fait, j'ai essayé de mettre une ancienne version mais elles ne sont plus dispo sur le serveur alors qu'ils y avait au moins 4 versions dispo le mois dernier.

Quelqu'un pour m'aider ? merci

C
celinep68233810
Participating Frequently
December 23, 2019

Ayant vu des erreurs similaires sur des forums sur des versions en ligne de fichiers, j'ai testé l'inverse de la solution pour l'erreur sur le cloud et j'ai donc uploadé mon fichier pour tenter de l'ouvrir en ligne sans succès. Même problème.

Help !!!!

P
Adobe Employee
Peter_Flynn
Adobe Employee
March 22, 2017

Paul, make sure you have Adobe XD version 0.6.18.5, released on March 7.  Check the About box to make sure you have this new version.  If not: open the Creative Cloud app, click the gear icon, then click Check for Updates.

(See this other forum thread for more details)

Please let me know if you have that version and you're still running into the same problem.

- Peter

P
paulp43816181Author
Participant
March 22, 2017

Hi Peter thanks for getting back to me, I have that version but still have

the problem.

Paul

On 22 March 2017 at 02:13, Peter Flynn (Adobe) <forums_noreply@adobe.com>

J
Adobe Employee
joan_lafferty
Adobe Employee
March 22, 2017

Hi Paul,

Are you by chance on our pre-release build and this file was created with a later version of XD?  If you are still having issues, you can send the file over to me and I'll see about someone diagnosing the problem with the file. tan@adobe.com

Joan

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