Skip to main content
L
lokmaner54078977
Participant
April 8, 2020
Answered

[Design]-Adobe XD toolbar missing.

  • April 8, 2020
  • 1 reply
  • 2772 views

Hello Community, I recently started using Adobe XD and I couldn't find the dropdown toolbar

I called customer service and the representative guided me through several steps using DXDIAG in the windows search bar and asked me to reply to the email he will send with some critical information about my hardware and system 

it's a a link that will open a PDF file that contains my windows version, my graphics, my sound , every little detail about my laptop and he said he will escalate the issue to a higher level and get back to me in 24H

 

My question is : Is it safe to share these critical info with them, bacause I was hacked a couple times in the past by allowing scammer to share my screen with them

my phone call with him seemed genuine and I wasn't suspicious at all, but afterwards I remembered the flaws of sharing crucial info with a third party

Thanks for your advices 

This topic has been closed for replies.
Correct answer Dan Rodney

I think it sounds like you're looking for the menubar, rightfull thinking it should be there... but sadly it does not exist in the Windows version of XD! See this thread and see if that's your issue. https://community.adobe.com/t5/adobe-xd/xd-top-menu-missing-windows/m-p/10795237?page=1

 

Basically, on Windows you have a hamburger menu for file operations and some other things. Otherwise you use the Inspector and Right-click for everything else. I personally think it's a ridiculous design paradigm that Microsoft came up with (and Adobe has followed), but that's supposedly how Universal Windows Platform (UWP) apps are supposed to work!

 

If I misunderstood your issue, please correct me. Also, I would trust Adobe support as this is a professional company, not some scammers.

1 reply

Dan Rodney
Community Expert
Dan RodneyCommunity ExpertCorrect answer
Community Expert
April 8, 2020

I think it sounds like you're looking for the menubar, rightfull thinking it should be there... but sadly it does not exist in the Windows version of XD! See this thread and see if that's your issue. https://community.adobe.com/t5/adobe-xd/xd-top-menu-missing-windows/m-p/10795237?page=1

 

Basically, on Windows you have a hamburger menu for file operations and some other things. Otherwise you use the Inspector and Right-click for everything else. I personally think it's a ridiculous design paradigm that Microsoft came up with (and Adobe has followed), but that's supposedly how Universal Windows Platform (UWP) apps are supposed to work!

 

If I misunderstood your issue, please correct me. Also, I would trust Adobe support as this is a professional company, not some scammers.

— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
    L
    lokmaner54078977Author
    Participant
    April 8, 2020

    Thanks Dan for your reply, It is actually the Menubar, and itlooks like you got exactly the right explanation as it matches some of my research on the web and I remember I saw ths UWP mentionned in many pages
    I also read some people talking about the hamburger Icon on the top left corner but I couldn't find it anywhere

     

    I will basically not be able to go further with XD on windows

    but I will trust the agent and send them the two links they requested to address my issue to a higher level

     

    thanks again for your response

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    April 10, 2020

    In addition to Dan's brilliant response. You can also share the case number with us here so that we can check the status of your query and let you know if it's the genuine staff that has worked on your case.

     

    Thanks,

    Harshika

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices