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If i will open a document from the cloud in XD i get this message:
Sorry we can't open this document.
Its a very important document for school. Who can help me?
<The Title was renamed by moderator>
[Update: a reinstallation works. Although it's not a fancy solution of course ;)]
Hi, I'm experiencing the same issue here. I was working on several files last week, and this morning -all files are giving me the 47 error. I restarted the computer, didn't help.
I really hope this gets fixed soon, otherwise I'll have to look for other similar software. I rely on this in my workflow.
My OS is Windows 10 - XD is latest version.
Pude solucionarlo, entré al enlace que me salió en la ventana emergente de "error 47", me abrió en el explorador mi último archivo, lo descargué. Despues de descargarlo entré al documento en Adobe XD, y le puse guardar en la nube, le cambié de nombre y listo!
For Pete's sake Adobe, just fix this already.
When I am trying to open the file but the error occur showing that "There was an error opening the file (FILENAME) (Error Code : 47)" . Please, I need this to be fix ASAP .
Thanks for sharing the details micmei, much appreciated. владиславф, please try the steps and upvote this thread mentioned by micmei and share your comments as well.
hello, adobe xd is generating error 47. I share a file and when I open it I generate that error, unlink the file and link again and continue generating it. The option to generate a copy does not help me, since we need to work linked to the document, we are 3 designers who are working on a single document, and it is only me that generates this error (error 47) that I must do to be able to solve it ? Thanks in advance.
We are sorry to hear you are having trouble opening the file in XD. Would you mind telling us if it's a cloud document? Are you getting this error on this specific file? Could you please try the solution mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html?
If that doesn't help, please share the screenshot of your about XD info page. We will try our best to help.
Hi, I had the same issue (error 47), I saved everything on my laptop, but if you copy/paste your files you should be able to open it again, it worked for me.
Hope it'll work for you too.
Thank you Anellka for sharing the solution that worked for you. This will definitely help our customers to fix the issue.
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Very excited about all the amazing updates made to XD over the past few weeks and have finally gotten around to trying the "Invite to Edit" feature but me and my team have been unsuccessful in getting this to work. We all have the latest builds, and are using the document cloud but when we accept the email invite we all get the same error message ( See below ). Any idea how we can this ironed out?
Thanks for any help!
Sorry to hear that you're unable to open the file and get an error "Sorry that you are unable to open this document." or Error 47, unable to open the document." We'll try our best to help you with this.
First, there are two quick solutions which you may try.
If the problem still persists, please try the following suggestions.
Step 1. Ensure that XD is up to date using this link (https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html).
Step 2. Follow the instructions mentioned on this page step by step (https://helpx.adobe.com/xd/kb/fix-issues-with-xd-cloud-documents.html#unable-to-create-open-cloud-do...). Before proceeding to the next step. Please upload the logs to CC or Dropbox and share the link with me via PM (click on my name and hit the message button on my profile). This would help us to get to the root cause and investigate further.
Step 3. Please try cleaning the Creative Cloud desktop app from the cleaner tool: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and then reinstall the Creative Cloud desktop app from here (https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html).
Please update this discussion in case you need further assistance, we'll certainly take it further from here. For immediate assistance, you may contact Adobe Tech Support using this link https://adobe.ly/2WYE62m Use the chat button on the page to get started.
Hello, I have the same issue, already tried the steps above but didn't fix the problem. My document is a local one, as soon it finish loading I get the error "There was an error opening the file..." (Error code: 47), after I click ok, the document close and can't do anything.
I tried opening the file in other computers with different Adobe accounts and the issue remains. This file only have being share for Design Specs.
I also have the same issue. This is a file I've been working on for a month now for my company and starting again would be highly inconvenient, I've tried all the steps above. The file loads completely then shows "There was an error opening the file (filename).xd Error 47"
Don't know what may have caused this or how to fix it.
Hi there! This error message generally means that you don't have permissions to view the document, or that the document doesn't exist. Since you're obviously sharing between team members, is it possible that you have more than one Adobe IDs and are logged into one of them?
This error message means that the document doesn't exist.