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arnaudm85489527
arnaudm85489527
Participant
June 11, 2021
Answered

Error while sharing the document "We can't upload your document to Creative cloud right now" (XD 41)

  • June 11, 2021
  • 10 replies
  • 15131 views

I get this message when I try to share the document for co-editing. I tried reinstalling XD to current/latest version, previous version, restarted machine. Nothing worked. Using XD (41.0.12) on Window 10. 

 

<Title renamed by moderator>

    This topic has been closed for replies.
    Correct answer HARSHIKA_VERMA

    Creative Cloud is up to date, also tried logout/in.
    Also tried removing all temp files after closing down Core Sync (and other Adobe Creative processes) as that helped with another sync issue a month or so back.

    It seems this issue is the same as others are now also reporting here:
    https://community.adobe.com/t5/adobe-xd/error-while-sharing-the-document-quot-we-can-t-upload-your-document-to-creative-cloud-right-now-quot/td-p/12107462


    Hi All,

     

    Thank you for your patience. We would request you to please update XD to 42 version and let us know if you're still experiencing the issue. We will try our best to help.

     

    We are waiting for your confirmation. 

     

    Thanks,

    Harshika

    10 replies

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    July 26, 2021

    Hi All,

     

    Thank you for your patience. We would request you to please update XD to 42 version if you haven't done yet and let us know if your issue is resolved. 

     

    Please let us know if you're still experiencing the issue.

     

    Thanks,

    Harshika

    S
    Samuel5C7218025416
    Participant
    July 12, 2021

    I have same issue after update...

    W
    wgstjf
    Inspiring
    July 12, 2021

    Just to add another voice....we're having the same issue here too.

    O
    Oskar Lewicki
    Participant
    June 29, 2021

    I have the same issue for several days now. I can't collaborate with other team members. I'm on the Enterprise plan, 41.0.12.11, Win 10.

    russb20592289
    russb20592289
    Participant
    July 1, 2021

    Same issue here as well. Fully updated XD, Windows 10. This is resulting in a work stoppage, please fix soon Adobe. My company already hates this product, I don't want this to be the nail in the coffin that has us switch to Figma. 

    A
    Abhijit5C49
    Participant
    June 23, 2021

    Last few days i am unable to share CLOUD file to my colleage for COEDIT. It throws message "We cant upload your document to Creative Cloud Now".

     

    The files which are already synced/ shared are accessible, i can not share new file.

    My XD version is 41.0.12.11 (Recently updated)
    Creative Cloud sync is 4.14.0.17

     

    <Title renamed by moderator>

      C
      Community Manager
      Chethan GirishCommunity Manager
      Community Manager
      June 23, 2021

      Hi Abhijit5C49,

       

      Thanks for reaching out and sorry to hear that you're having trouble.we already have a bug logged for the issue, the team is working on it and a fix is underway. You should be able to see this issue resolved in the upcoming releases.please download the latest version of XD and enjoy the new features.Meanwhile as a workaround you can try this way to Invite users to coedit-Click 'Ok' on the message pop up and click on invite to document again.Also can you try sign out of Adobe XD and the Adobe Creative Cloud app and then close all Adobe related processes in the Task Manager or Activity monitor and then launch Adobe Creative Cloud Desktop app and then check again after sign in and launching XD from there.please let us know if this helps.

       

      Please feel free to update this discussion in case you need further assistance and we will be happy to help.

       

      We are sorry for the inconvenience.

       

      Thanks,

      Chethan

       

       

        A
        Abhijit5C49
        Participant
        June 24, 2021

        Hi,

         

        The problem is partially resolved. I can share files with team after doing logoff- login 2-3 times and restarting my windows system.
        After somee time, the same issue generated again and i receive same message.

        There is not update generated for xd, i have the latest version for window installed in my system.

        I
        imvstud2
        Participating Frequently
        June 22, 2021

        I have reported the same issue here (not resolved): https://community.adobe.com/t5/adobe-xd/unable-to-invite-stored-in-cloud-but-claims-it-cannot-upload-document/m-p/12127648#M51735

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        June 22, 2021

        Hi All,

         

        We are sorry for the frustration. We would request you to please share a few more details like-

         

        • Are you working in an enterprise network?
        • Does that happen with local files?
        • Please generate Adobe logs and upload them to a shared location such as CC or Dropbox and share the URL with me over a PM.

         

        We will try our best to escalate the issue for further investigation.

         

        Thanks,

        Harshika

         

         

         

        D
        danc15793338
        Participating Frequently
        June 23, 2021

        Hi @HARSHIKA_VERMA much appreciated.

        1. No, personal

        2. The bug is with cloud files and attempting to share to co-editors from inside XD

        * When I attempt to share a local file (just to check) it asks me to first save it as a cloud file which is expected behaviuor

        3. Will send now.

         

        Best, DanC

        D
        danc15793338
        Participating Frequently
        June 20, 2021

        Same here, re-install does nothing. There's clearly a bug going on here, I have loads of storage left.

         

        M
        MrN4m3
        Participant
        June 21, 2021

        Hey there,

        I am having the same problem. But I also found a workaround by sharing the document over the creative cloud client in the "your work" section. Might work for you as well. 

          andrewc89067436
          andrewc89067436
          Participant
          June 21, 2021

          Thanks for sharing - this workaround does work.

          G
          gaylat40996308
          Participant
          June 18, 2021

          I'm having the same issue for several days now. The app is up to date, and I have signed out and back in many times. Can anyone help?

            U
            UX Team 065DE5
            Participant
            June 19, 2021

            Same with me

              I
              imvstud2
              Participating Frequently
              June 14, 2021

              Loaded my Xd from Cloud and want to invite to edit, but it states it cannot upload the document, which is a false statement (given I just loaded and there is no save issue).

              I have tried to sign out and in.

              AdobeLogs_20210614_104712_736-win.zip

              G
              Community Expert
              gianvitulanoCommunity Expert
              Community Expert
              June 14, 2021

              Hi imvstud3shape,

              if you go to assets.adobe.com can you see the file? Have you tried uploading other files and check if the problem persists?

                I
                imvstud2
                Participating Frequently
                June 14, 2021

                It is not upload that is the issue - the file is there and working fine. It is the invite that is not working

                marliton
                Community Expert
                marlitonCommunity Expert
                Community Expert
                June 11, 2021

                Hi. Maybe is a temporal issue with Adobe servers. If your problem continues, please sign out and sign in again in the Creative Cloud Desktop app.

                 

                Marlon Ceballos
                  arnaudm85489527
                  arnaudm85489527Author
                  Participant
                  June 11, 2021

                  I had already tried the sign out/in CC and that didn't resolve the issue. It was indeed a server issue at Adobe. Their message is attached... 

                   

                  arnaudm85489527
                  arnaudm85489527Author
                  Participant
                  June 11, 2021

                  "it will be resolved in sometime"? Doesn't provide much hope for a quick resolution. In the meantime, I saved files locally and shared the physical files with the recipient. 

                   

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