[Install]- Exit Code: 505 prevents me from XD installing 。How to deal with it? THX

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Exit Code: 505 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 3 error(s), 0 warnings(s) FATAL: Error (Code = 505) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:19.1.22.6 FATAL: Error occurred in install of package (Name: UWPAssets Version: 19.1.22.6). Error code: '505' ERROR: Privilege lowering failed PU_CreateProcessWithTokenW! Error: 1058 ERROR: Failed to launch hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe for install UWP with error code 1058 ERROR: Failed to install UWP Appx Package with error failed to launch hdhelper.exe (delevated) for installing UWP appx with error code 1058 ------

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Rishabh_Tiwari

Legend

Hi there,

Sorry to hear about the trouble. This error generally occurs when the system failed to lower privileges. Please try the steps shared on this help article: https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install-logs.html

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

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SdisneyVA

Participant

What privileges are not being lowered? I am the administrator of my computer and work for IT with the Department of Veterans Affairs. I know there is a whole group of Medical Media departments through out the VA with Windows 10 PCs having the issue and migrating over to an Mac is not an option.

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Rishabh_Tiwari

Legend

Hi there,

We're so sorry to hear about the trouble. Could you please confirm if you have an enterprise account? If yes, I'd request you to log a support ticket with them.

Regards

Rishabh

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hongryhoAuthor

Participant

Exit Code: 505 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 3 error(s), 0 warnings(s) FATAL: Error (Code = 505) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:19.1.22.6 FATAL: Error occurred in install of package (Name: UWPAssets Version: 19.1.22.6). Error code: '505' ERROR: Privilege lowering failed PU_CreateProcessWithTokenW! Error: 1058 ERROR: Failed to launch hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe for install UWP with error code 1058 ERROR: Failed to install UWP Appx Package with error failed to launch hdhelper.exe (delevated) for installing UWP appx with error code 1058 -------------------------------------------------------------------------------------

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hongryhoAuthor

Participant

Exit Code: 505 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 3 error(s), 0 warnings(s) FATAL: Error (Code = 505) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:19.1.22.6 FATAL: Error occurred in install of package (Name: UWPAssets Version: 19.1.22.6). Error code: '505' ERROR: Privilege lowering failed PU_CreateProcessWithTokenW! Error: 1058 ERROR: Failed to launch hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe for install UWP with error code 1058 ERROR: Failed to install UWP Appx Package with error failed to launch hdhelper.exe (delevated) for installing UWP appx with error code 1058 -------------------------------------------------------------------------------------

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