Hi Everyone, please try to update XD to the latest version using this link: - Update apps to the latest release of Adobe Creative Cloud. In case that doesn't work, please try solutions mentioned below- Please make sure there are no pending system updates. "Search> Check for Updates> Windows update" Restart your computer. Try solutions in this article https://helpx.adobe.com/ca/xd/kb/adobeXD-launches-into-white-screen-on-windows.html If you still face the issue, please generate logs, Crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with HARSHIKA_VERMA. We will try our best to escalate the issue. Thanks

Community Manager

Answered

Adobe XD crashes (White screen) on launch on Windows 10 machine

Forum|Forum|8 years ago
January 7, 2018
81 replies
266222 views

Hi Everyone, please try to update XD to the latest version using this link: - Update apps to the latest release of Adobe Creative Cloud. In case that doesn't work, please try solutions mentioned below-

Please make sure there are no pending system updates. "Search> Check for Updates> Windows update"
Restart your computer.
Try solutions in this article https://helpx.adobe.com/ca/xd/kb/adobeXD-launches-into-white-screen-on-windows.html

If you still face the issue, please generate logs, Crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with HARSHIKA_VERMA.

We will try our best to escalate the issue.

Thanks

Correct answer Chethan Girish

Hi There,

Thank you for reaching out and sorry to hear you are facing trouble using Adobe XD.We would like to know a few more details like-

The version of XD.
The version of Win OS build which you are using(Type run in search tab present taskbar and type winver inside run: share the screenshot of it).
The version of creative cloud.
The version of Graphic driver(type dxdiag on Windows search and select the Display tab)
Are you getting any blank screen while opening XD.
Is it possible to share video of your Issue, so that we can Investigate from our end.

Also we would request you to please try the below troubleshoot steps and let us know if that works-

1. Try creating a new user account on your machine and then try to launch XD. If it works, go to the previous account-.

2. Signout of Creative Cloud Desktop app

3. End all all Creative Cloud desktop app process from task manager.

4. Uninstall XD, Creative Cloud Desktop app using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html.

4. Restart the machine.

5. Install Creative Cloud, XD.

If this doesn't help, once it crashed please collect the system logs so we will make sure to report the issue for investigation. Though, we would need Adobe logs and Crash dumps of your machine for investigation purposes. Please generate the logs and upload them to a shared location such as CC or Dropbox and share the URL with us here or over a PM. We will make sure to file a feedback ticket of your machine's logs

Please let us know if you need more assistance on this. We'd be happy to help.

Thanks,

Chethan G

Show previous replies

J

jonas.kristl

Participant

Hi there,

I have a problem with Adobe XD on my Windows 10 PC (Version 1909)!

When I open the App it shows me a blank white window and after 20-30 seconds it closes.

The thing is, that i tried every singel solution from the Troubleshooting-page of this problem, but none of them worked.

Also I tried some of the Youtube tutorials and some tips from the community but nothing worked.

Also there shouldn't be any problem with the hardware of my PC because I have an:

Intel Core i7-8700 CPU @ 3.20 GHz
16 GB RAM
2 TB HDD
NVIDIA GeForce GTX 1660

Also all other Adobe Programms like Photoshop, Premiere, Aftereffects... work perfectly.

I realy hope, that someone could help me 🙂

Jonas

Veldahar

Participant

Hello,

my Adobe XD is constantly crashing on startup. I just did a fresh install and still the same problem. I just can't get it to work,

Thank you in advance,

a desperate member of the community.

Atul_Saini

Community Manager

Hi Veldahar, sorry that you are unable to launch Adobe XD and it is crashing with the white screen. I would request you to try the steps mentioned on this link: - Adobe XD shows white screen after launch and crashes on Windows and update this discussion with the results.

Thanks,

Atul_Saini

D

depositoryworks

Participant

hi guys
i have adobe xd and its getting crashed again and again while i am working on it from past few days but recently its crashng increased a lot and i send crash reports and nobody contact so i decided to talk with customer support and they direct me here

{Renamed By MOD}

Rishabh_Tiwari

Community Manager

Hi there,

We're so sorry to hear about the trouble. We'll try our best to help you. I would request if you can share a few more details like:

The version of XD and the Operating System.
when exactly it crashes?
Is it crashing while working on a specific file or multiple files?
Please share the logs by following the steps here: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

Regards

Rishabh

P

pandecheng

Participating Frequently

错误应用程序名称: XD.exe，版本: 27.2.12.4，时间戳: 0x5e585ede
错误模块名称: ucrtbase.dll，版本: 10.0.19041.1，时间戳: 0xbd1e2564
异常代码: 0xc0000409
错误偏移量: 0x00000000000711e8
错误进程 ID: 0x94c
错误应用程序启动时间: 0x01d5f3d0338d5ca0
错误应用程序路径: C:\Program Files\WindowsApps\Adobe.CC.XD_27.2.12.4_x64__adky2gkssdxte\XD.exe
错误模块路径: C:\WINDOWS\System32\ucrtbase.dll
报告 ID: 948db316-e364-4506-9f77-2670581a2e36
错误程序包全名: Adobe.CC.XD_27.2.12.4_x64__adky2gkssdxte

ls_rbls

Community Expert

What is your Windows version?

P

pandecheng

Participating Frequently

我开始使用1809版本win，1809版本win的XD能够正常使用，某一天突然无法使用，我更新了最新XD版本还是无法使用，我更新1909版本win，XD无法使用，现在更新2004版本win，XD也无法使用，都是白屏闪退，我有尝试https://helpx.adobe.com/cn/xd/kb/adobeXD-launches-into-white-screen-on-windows.html，但是无法解决，这使我很困扰。

I started using the 1809 version of win. The XD of the 1809 version of win can be used normally, and one day suddenly it is unavailable. I updated the latest XD version and still cannot use it. I updated the 1909 version of win and the XD is not available. Unavailable, all with white screen flashing back. I tried https://helpx.adobe.com/cn/xd/kb/adobeXD-launches-into-white-screen-on-windows.html but couldn't solve it, which bothered me.

S

strk

Participant

Dear friend, I have Issue with Adobe XD Blank screen, and I got the faulting module path Problem and adobe xd is not working until now, however, I try your method above regarding regsvr32 twinapi.appcore.dll using command promp it's not working please see attached do I do the step wrong? Desperately wanted XD to running on my current desktop without switching user account

Thank you

ls_rbls

Community Expert

Hi,

In which versionnof Windows is this occuring?

K

KarolPaw

Participant

I had the same problem as strkbndctwrn. Windows 10 PRO, version: 21H1.

Basically Adobe XD freezes and closes without any error or prompt while opening files (around 95-99%). I tried to reset app, reinstal, clear temps etc. Unfortunately it does not help.

TinyTake_by_MangoApps-20-01-2022-08-10-48.zip

S

stephaniet3217190147

Participant

As of this week, I have been crashing ALL THE TIME (every few minutes) in XD. Initially I noticed it happening after my document, saved in Adobe Cloud, was auto-saving ("...saving" after file name at top). Everything would hang and after "...saving" disappeared I could switch tools, but no matter what tool I selected, I could not pan, zoom, or select objects.

Just tried moving my file to my local hard drive, and encountered the same behavior, though this time there was no "...saving" involved. I was just manipulating a component and it crashed.

ls_rbls

Community Expert

What version of MS Windows 10 are you using?

Was XD working before?

Did you noticed if this happened after an update was applied?

Are you getting Any error messages?

Open the event event viewer and identify what went wrong and post back.

ls_rbls

Community Expert

I've been told that this is an ongoing issue which has been addressed and that is known with Adobe XD on MS Windows 10.

Even though most of the troubleshooting tips are inclined to instruct the users to perform an update of XD to its latest version and/or a simple restart of their system to fix it, I am more inclined to suuport the other users who have exhausted all other tips available in the forums.

If we look the Adobe XD Release Notes, system requirements https://helpx.adobe.com/xd/system-requirements.html we can clearly see that Adobe XD is an app supported in 64bit operating systems with 64 bit supported processors.

Using this logic as an troubleshooting approach, let's remember that in MS Windows 64-bit programs are installed in the “C:\Program Files” folder and 32-bit programs are installed in “C:\Program Files (x86)” folder.

However, the systemwide module (.dll) libraries that belong to 32-bit programs and 64-bit program are handled quite differently between the application and the operating system, and they are separated into two different folders.

In any case, from examining the different crash dumps that users are sharing, one out of three events is always identified consistently by the error event handling in MS Windows : the faulting applicattion name " XD.exe" or "XD CC.exe".

If we take as an example any of the Adobe XD's crash logs that Adobe XD users are submitting, thereare two areas of interest in the crash dumps are:

- The exception code: it varies from user to user (0xc0000008, 0xc000027b, 0xc0000409 for example)

- Faulting Module name(s): it varies from user to user (ntdll.dll, twinapi.appcore.dll)

Now, even though the exception code and the faulting module events vary from user to user, there is another area that seems to also remain constant. That is the application's faulting path C:\Windows\System32

So going back to what I said earlier about where 32 and 64 bit programs are installed, you should be asking yourself "What heppened to C:\Windows\SysWOW64 ? Did we forget about it?"

System32 is the system wide library folder in MS Windows. However, keeping in mind that Adobe XD is a 64bit app, why is it trying to load or register a module (.dll) in a known area that is reserved for 32bit apps when it is loaded up ?

That said, and in spite of the growing clutter of troubleshooting threads that I've seen in the community forums, I would like to highlight a few suggestions to work around this fault exception.

If a 64 bit (.dll) module is failing to load you can re-register that server module using this command : regsvr32 followed by the .dll module name.

EXAMPLE: You will need to open the command prompt, prefereably as Administrator go to C:\Windows\System32. Then type regsvr32 twinapi.appcore.dll and hit Enter.
like this C:\Windows\System32 > regsvr32 twinapi.appcore.dll

OR,

If using Windows Explorer you can also copy twinapi.appcore.dll and paste it in

C:\Windows\SysWOW64 then repeat the step above in the SysWOW64 directory:

C:\Windows\SysWOW64 > regsvr32 twinapi.appcore.dll

NOTE: Conversely, you can use /u parameter to unregister a module

As I read in a post outside if the Adobe forums, the tricky part is to always remember that that the 32-bit .dll should be registered into C:\Windows\SysWOW64, and the 64-bit .dll should be registered into C:\Windows\System32. This is a little different than following the logic of "64-bit programs are installed in the “C:\Program Files” folder and 32-bit programs are installed in “C:\Program Files (x86)” folder".

To explain how virtulal memory addressing is handled between the OS and the application is beyond the scope of this tip. And to explain how System32 and SysWOW64 works is also beyond this scope but I hope that the suggestions above could help someone.

italosan

Community Expert

Hi, sorry you are having problems with Adobe XD. I advise you to consult this thread, where you will find a guide on how to solve the problem: TROUBLESHOOTING: Adobe XD crashes (White screen) on launch on Windows 10

M

marcusv65189002

Participating Frequently

There was an update to Adobe XD today, still didn't fix my issue.

HARSHIKA_VERMA

Community Manager

Hi MJ,

I have sent you a private message, could you please check and confirm if you've received it?

Thanks,

Harshika

M

marcusv65189002

Participating Frequently

I'm still having issues, and updating doesn't help. I am currently contacting support to see if they can fix the issue. They are currently offline but I am hopefully trying to get it fixed.

master_mind

Participant

Hi, I have the same problem as xd would start with white screen for a few seconds and then crash,

the event log shows this error

Faulting application name: XD.exe, version: 25.2.12.3, time stamp: 0x5e155d39
Faulting module name: twinapi.appcore.dll, version: 10.0.18362.1, time stamp: 0x42f071ca
Exception code: 0xc000027b
Fault offset: 0x00000000000d5cc8
Faulting process id: 0x36ec
Faulting application start time: 0x01d5ca01dd096852
Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_25.2.12.3_x64__adky2gkssdxte\XD.exe
Faulting module path: C:\Windows\System32\twinapi.appcore.dll
Report Id: 5af78363-b672-4a82-9003-195ebdd4b4e6
Faulting package full name: Adobe.CC.XD_25.2.12.3_x64__adky2gkssdxte
Faulting package-relative application ID: App

as well as this one

0x80070005: Cannot create the process for package Adobe.CC.XD_25.2.12.3_x64__adky2gkssdxte because an error was encountered while configuring runtime. [LaunchProcess]

I tried all the steps provided with no results.

I'm running Windows 10 pro with latest update and graphics driver are up to date as well

Please help.

HARSHIKA_VERMA

Community Manager

Hi there,

We understand it could be annoying for you and thank you for performing the troubleshooting steps. Would you mind generating the log files using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html & upload the file to a shared location such as Creative Cloud app or dropbox & then share the url with me over a private message?

We will try our best to help.

Thanks,

Harshika

master_mind

Participant

I sent you the generated file in a private message.

T

Thedrumsroll

Participant

I downloaded the XD from the main site, installed, I go in, and then it just crashes, and so every time, what should I do?

A

alameena39380908

Participant

I woke up today and updated XD to the latest version. Now the app crashes immediately on open and if I try to open xd saved files, it says "The app didn't start."