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Unable to install Adobe XD

New Here ,
May 11, 2020

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Hey! So, I tryed to open Xd, so I choose the screen that I wanted, but 5 seconds later, it closed. I try to update, restart my computer (twice), I tryed to reset and restore the Xd, but nothing worked. So, I decided to unistall, now, when I try to install, shows a error message. What can I do?

 

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Unable to install Adobe XD

New Here ,
May 11, 2020

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Hey! So, I tryed to open Xd, so I choose the screen that I wanted, but 5 seconds later, it closed. I try to update, restart my computer (twice), I tryed to reset and restore the Xd, but nothing worked. So, I decided to unistall, now, when I try to install, shows a error message. What can I do?

 

{Renamed By MOD}

TOPICS
Download install and licensing

Views

449

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May 11, 2020 0
Most Valuable Participant ,
May 11, 2020

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May 11, 2020 0
Adobe Employee ,
May 11, 2020

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Hi Carol,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of the Operating System and other system specifications.
  2. Do you get an error while installing? If yes, please share a screenshot of the error or more details about the error.
  3. Are you installing the software from the Website or from the Adobe Creative Cloud Desktop app?

 

Regards

Rishabh

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May 11, 2020 0
Adobe Employee ,
Jun 01, 2020

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Hi there,

 

I would like to follow up on the issue. Would you mind telling us if the issue has been resolved or not? Please let us know if you need further assistance. We would be happy to help.

 

Thanks,

Harshika

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Jun 01, 2020 0