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XD deleted prototype

New Here ,
Jul 14, 2019

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Hello,

This is a very strange situation.

I created a prototype XXXX-v1.xd. After I finished it, and because the client asked some changes, I created prototype XXXX-v2.xd.

Published both and the links are

- prototype 1: https://xd.adobe.com/view/fa344bec-5fc2-41fa-5c98-6608462cb2f0-8c05/

- prototype 2: https://xd.adobe.com/view/254c381e-cf02-48c3-4363-6848133e2269-537d/?fullscreen.

Yesterday both files were in my iMac.


Today, when I was going to work in prototype 2, I noticed that the file corresponding to prototype 1 was deleted and when I opened prototype 2 the changes that I made weren't there!

And I'm absolutely sure that I saved the changes and that the prototype file for v1 existed in the computer before I turned it off!

What could be happening? Has this happened to anyone?

Thanks

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XD deleted prototype

New Here ,
Jul 14, 2019

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Hello,

This is a very strange situation.

I created a prototype XXXX-v1.xd. After I finished it, and because the client asked some changes, I created prototype XXXX-v2.xd.

Published both and the links are

- prototype 1: https://xd.adobe.com/view/fa344bec-5fc2-41fa-5c98-6608462cb2f0-8c05/

- prototype 2: https://xd.adobe.com/view/254c381e-cf02-48c3-4363-6848133e2269-537d/?fullscreen.

Yesterday both files were in my iMac.


Today, when I was going to work in prototype 2, I noticed that the file corresponding to prototype 1 was deleted and when I opened prototype 2 the changes that I made weren't there!

And I'm absolutely sure that I saved the changes and that the prototype file for v1 existed in the computer before I turned it off!

What could be happening? Has this happened to anyone?

Thanks

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123

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Jul 14, 2019 0
Adobe Community Professional ,
Jul 15, 2019

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Hi, we are sorry that you encountered a problem with Adobe XD. However, is it possible to get more information on the version of Adobe XD in use?

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Jul 15, 2019 1
New Here ,
Jul 15, 2019

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Hello italosan

Probably the must recent, because I've got Creative Cloud license with automatic updates.

Thanks

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Jul 15, 2019 0
Adobe Community Professional ,
Jul 16, 2019

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Has this error happened even with files other than these?

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Jul 16, 2019 1
New Here ,
Jul 17, 2019

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Hello. No, but then again it's the first time I open a file, made some changes, and recorded it with a different name.

The previous times I always saved with the same name.

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Jul 17, 2019 0
Adobe Community Professional ,
Jul 18, 2019

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I can advise you to uninstall and re-install Adobe XD. A clean installation should remove any problems. I also advise you to use the Creative Cloud Cleaner Tool, so as to eliminate any damaged files. Keep us updated

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Jul 18, 2019 1
New Here ,
Jul 18, 2019

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Thank you italosan​. I'll try it.

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Jul 18, 2019 0
italosan LATEST
Adobe Community Professional ,
Jul 20, 2019

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we are here for this keep you updated please

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Jul 20, 2019 1