XD deleted prototype

[Moixo Creative]

Hello,

This is a very strange situation.

I created a prototype XXXX-v1.xd. After I finished it, and because the client asked some changes, I created prototype XXXX-v2.xd.

Published both and the links are

- prototype 1: https://xd.adobe.com/view/fa344bec-5fc2-41fa-5c98-6608462cb2f0-8c05/

- prototype 2: https://xd.adobe.com/view/254c381e-cf02-48c3-4363-6848133e2269-537d/?fullscreen.

Yesterday both files were in my iMac.

Today, when I was going to work in prototype 2, I noticed that the file corresponding to prototype 1 was deleted and when I opened prototype 2 the changes that I made weren't there!

And I'm absolutely sure that I saved the changes and that the prototype file for v1 existed in the computer before I turned it off!

What could be happening? Has this happened to anyone?

Thanks

[italosan]

Hi, we are sorry that you encountered a problem with Adobe XD. However, is it possible to get more information on the version of Adobe XD in use?

[Moixo Creative]

Hello italosan​

Probably the must recent, because I've got Creative Cloud license with automatic updates.

Thanks

[italosan]

Has this error happened even with files other than these?

[Moixo Creative]

Hello. No, but then again it's the first time I open a file, made some changes, and recorded it with a different name.

The previous times I always saved with the same name.

[italosan]

I can advise you to uninstall and re-install Adobe XD. A clean installation should remove any problems. I also advise you to use the Creative Cloud Cleaner Tool, so as to eliminate any damaged files. Keep us updated

[Moixo Creative]

Thank you italosan​. I'll try it.

[italosan]

we are here for this keep you updated please