After updating to version 34.1.12, all of my files that I was previously working on are no longer responsive. I am able to start new files smoothly but all of my old files constantly freeze up and cause the app to crash. I have months worth of work on these files that I now cannot edit or even copy paste to a new file due to this. How can I either edit these files without it crashing or copy the artboards from these into a new and functional XD file?
Atul_Saini • Adobe Employee, Oct 28, 2020Oct 28, 2020
Sorry for the trouble, I understand how frustrating this could be. I'd love to help you with this. please share the following details so that we can proceed appropriately.
Is there's an error message that you get while opening the existing file? Were these files saved locally or as a Cloud document? Would it be possible for you to share the corrupted file?Please collect the logs from your machine using this link: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html....