Zeplin export won't show in Adobe XD

New Here ,
Feb 19, 2018

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Hi!

I have zeplin installed on my mac and I have the latest version of Adobe XD but when I try to export my screens to Zeplin the alternative won't show up in the list under File > Export.

Anyone know what the problem is and how I could solve it?

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Import and export, Product issue

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2 Correct Answers

Community Beginner , Jan 15, 2021
Meenakshivkv Community Beginner , Jan 15, 2021
Hi @DMB2525@HARSHIKA_VERMA @Preran Posting a solution here below that worked for me for issue of Select Projects Modal (of Zeplin) not showing up: - Uninstall Zeplin (Delete from your downloads / applications folder and recycle bin) - Downgrade Adobe XD to Version 35 from Creative Cloud- Restart your Macbook- Download Zeplin back from Zeplin Website- Open Adobe XD - XD will ask for permissions to open Zeplin (Click on Allow / Okay)- Export Modal from Zeplin now visible- Now upgrade the Adobe ...

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Adobe Employee , Feb 21, 2018
Preran Adobe Employee , Feb 21, 2018
The team investigated a few users with this issue, and this is what they recommendEnsure that you have the latest versions of Adobe XD and Zeplin installed on your computerCheck if the folder ~/Library/Application Support/Adobe/Adobe XD CC is writable for the current user accountOn your Mac OS, open Finder. Select Go > Go to Folder and enter ~/LibraryRight click the Adobe XD CC folder and see if it is unlocked.If the folder permissions appear correct, check if there is a ‘contentaccess’ subfolde...

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Adobe Employee ,
Feb 20, 2018

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Have you selected an artboard or a layer within the artboard before trying to export? If you are, and it still doesn't work, send me your Adobe ID, location, and phone number over a private message. We will get in touch with you for investigation.


To send a private message, click my picture and use the Message button.

Thanks,

Preran

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New Here ,
Jun 30, 2018

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Hi @preran

I Sent you a message as you suggested please help

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Adobe Employee ,
Jul 02, 2018

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Hi Nanda,

A similar issue has been reported here on this link: - Latest version of XD is incompatible with latest version of Zeplin – Adobe XD Feedback : Feature Req... Could you please confirm if this is the same issue that you are facing? If yes, Please vote for this bug and share your comments with the following information:

  • Version of Adobe XD
  • Version of OS
  • Steps to reproduce the issues
  • Expected result
  • Actual result
  • XD file, video or GIF capturing the issue (optional)

I would also request please check out "Update #3" By Ole, and see if the workaround could be of any help to you.

If this isn't related, then we have your details already, we would further escalate it to our 1:1 support team.

Thanks,

Atul_Saini

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New Here ,
Mar 25, 2019

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Screen Shot 2019-03-25 at 2.30.12 PM.png

PreranAtul_Saini

Hi, I have the same issue on mac, I can't find Zeplin option on the export menu.

please help

thanks

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Adobe Employee ,
Mar 25, 2019

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Just to be sure, did you try the solution that I have suggested in this discussion?

Thanks,

Preran

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New Here ,
Mar 25, 2019

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I did. but i cant find XD folder in ~/Library/Application Support/.
also re-installing both XD and Zeplin.
I PM-ed you too by the way.

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Community Beginner ,
Mar 26, 2019

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@aldos33722146 as some one who just went through this problem I suggest that you open a ticket with Adobe. They were able to resolve the problem while Zeplin were at a loss for solutions. It will save you a lot of time. I also suggest to @Preran to follow up with Adobe to see what they have done in my case case number: CRM:01072000002671 it took some time but it got resolved. None of the solutions listed above in the thread worked.

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New Here ,
Feb 20, 2018

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I have the same problem
I have latest version XD and Zeplin (1.23 (356))

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Adobe Employee ,
Feb 20, 2018

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I am checking with the team to see if they have any initial troubleshooting steps that they want to recommend.

Thanks,

Preran

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Community Beginner ,
Mar 03, 2019

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Hi

have yoiu been able to solve the export to Zeplin issue? I have been in touch with Zeplin rep for weeks til thy finally asked me to escalate to Adobe help. I did all the steps as required here a number of times. reinstalled everything a number of times. still no export to Zeplin. Can you please help?

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Community Beginner ,
Mar 03, 2019

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...Also reset Zeplin does not appear in Zeplin Help so i cant do that.

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Adobe Employee ,
Mar 04, 2019

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HI,

Do you have a case number from your interaction with the Adobe team? If so, would it be possible to share that with me over a private message along with the URL of this post for reference? To send a private message, click my picture and use the Message button.

Thanks,

Preran

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Community Beginner ,
Mar 05, 2019

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Hi I don’t have a case with Adobe team. I was talking with Zeplin for about 2 weeks and they couldn’t figure it out.

Should I open a case? Can you direct me to where I can do this?

Thanks!

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Adobe Employee ,
Feb 21, 2018

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The team investigated a few users with this issue, and this is what they recommend

  • Ensure that you have the latest versions of Adobe XD and Zeplin installed on your computer
  • Check if the folder ~/Library/Application Support/Adobe/Adobe XD CC is writable for the current user account
    • On your Mac OS, open Finder.
    • Select Go > Go to Folder and enter ~/Library
    • Right click the Adobe XD CC folder and see if it is unlocked.
  • If the folder permissions appear correct, check if there is a ‘contentaccess’ subfolder inside there. If it’s missing, reinstall Zeplin.  If it’s present, share the contents of the folder with me over a private message using the instructions in my previous post.

Steps would be basically the same for problems with any of the other partner apps as well (Avocode, Sympli, ProtoPie, or Kite).

Thanks,

Preran

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New Here ,
Feb 21, 2018

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Thank you Preran! This worked

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Adobe Employee ,
Feb 21, 2018

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Glad to hear that you are all set!

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Adobe Employee ,
Feb 21, 2018

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Hi Johannes,

Can you let us know which of these solutions worked for you? It will help us provide the most probable solution to other users.

Thanks,

Preran

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New Here ,
Feb 21, 2018

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Hi Preran,

I did all the steps you described. Additionally, it appeared during the reinstallation of the Zeplin update. Everything works perfectly :). Now you have to work and wait until you can import PSD to XD;)

Krelke

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Adobe Employee ,
Feb 21, 2018

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Hi Krelke, just to clarify: did you change any folder permissions/settings in the second step, or was everything there correct already?  I am curious whether reinstalling Zeplin was the only step needed, or if there were also problems with the settings folder on disk that needed to get corrected first.

Thanks!

- Peter

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New Here ,
Mar 02, 2018

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Hi Peter,

I can't get an export to Zeplin option even after reinstalling.

I am not on a Mac though, so I couldn't follow the steps described above by Preran. Do you have an equivalent for WIndows ?

Thanks,

- Mat

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Adobe Employee ,
Mar 06, 2018

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Apologies for the delayed response. This feature is not yet available for Windows. Vote for the feature using this link.

Zeplin integration on Windows – Adobe XD Feedback : Feature Requests & Bugs

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New Here ,
Mar 07, 2018

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As usual Windows is behind, if only my team was on Mac I would have taken Sketch licenses, just for the principle of paying my subscriptions the same price as a Mac user while having 2 times less features...

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Community Beginner ,
Mar 05, 2019

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Hi

Permissions were all OK to begin with. No change.

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Adobe Employee ,
Mar 07, 2019

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Did you try reaching out to our support team using this link?

Contact Customer Care

Thanks,

Preran

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