Participant

Answered

Zoom-in Zoom-out keyboard shortcut's don't work properly in today's update.(39.0.12)

Forum|Forum|4 years ago
April 13, 2021
15 replies
11840 views

Hi guys,

I hope this bug will be solved soon because it is really annoying.

Os:
Win10

XD version:
39.0.12

Expected behaviour:
Ctrl + Space for zoom-in
Ctrl + Alt + Space for zoom-out
(Any key can be pressed first. Key order doesn't change the behaviour. Such as all other CC apps and also such as old versions of XD)

Currently:
For zoom-in, you have to press the "Ctrl" key first.

Otherwise, if you press the "space" key first, the cursor stands still on the hand prop.

Crash on windows

This topic has been closed for replies.

Correct answer Baris KURAN

Hi there,

We're sorry for the trouble. Could you please try updating to the latest version of XD 40 and see if that works for you now?

Thanks,

Harshika

Hiya,

I've checked the latest version which deployed today (40.0.22.12) and it looks like the issue is solved.

Thanks.

Z

ZeMiguel

Participant

For me it's fixed on version 40! Thank god!

HARSHIKA_VERMA

Community Manager

Thank you for the confirmation and we really appreciate your patience. Please feel free to reach out to us if you need further assistance from us.

We would be happy to help.

Thanks,

Harshika

F

F5C66

Participant

It's been two weeks, and this bug STILL hasn't been fixed. The hotkeys not working properly disrupts the workflow so much. It's ridiculous.

F

F5C66

Participant

The only reason I updated is that I was hoping Adobe would fix another longtime bug (the textbox/text not working after a little while), and of course they didn't fix that. Instead, they introduced this zoom hotkey bug, which is even WORSE.

Lesson learned here: DON'T UPDATE to later versions if you're comfortable with how your older version is working out for you.

W

wyel88

Participant

I don't understand how a bug so basic can be shipped in an update. Doesn't Adobe test anything? They would have noticed it right away.

P

Pietrofggn

Participating Frequently

I have the same problem on the same OS and XD version.

Win10 + XD 39.0.12.12
Shortcuts between Ctrl, Alt and Space (for zooming in/out or moving trough the spacework) don't shift properly.

It happens after the last upgrade.

Ty

P

Pietrofggn

Participating Frequently

For me the problem seem fixed by upgrading to v 40.0.22.12 today.

It's been a rough few weeks, lol.

Ty all

HARSHIKA_VERMA

Community Manager

Thanks for the confirmation that the issue is fixed with the latest release. Please let us know if you face any trouble in the future. We would be happy to help.

We really appreciate your patience.

Thanks,

Harshika

Cluep

Participant

I am using XD v.39.0.12 on Windows and since the last update I have found that the keyboard shortcut for zooming in and out (ctrl + mouse scroll) fails intermittently. When it fails, the screen pans up and down while holding ctrl and using the scroll wheel rather than zooming in/out.

To correct this I need to click the 'Select' icon at the top of the left sidebar (even though it's already active) and then try again. This workaround usually works but it is frustrating to have to keep doing it.

HARSHIKA_VERMA

Community Manager

Hi there,

We understand your concern. There is already an active conversation going on here: https://community.adobe.com/t5/adobe-xd/zoom-in-zoom-out-keyboard-shortcut-s-don-t-work-properly-in-today-s-update-39-0-12/td-p/11965766

The team is actively working on the issue and you'll definitely see the improvements in the future releases of XD.

We are sorry for the inconvenience.

Thanks,

Harshika

Codex Digital

Participant

Also experiencing this problem with 39.0.12 in Windows.
It has made XD impossible to use.

Codex Digital

Participant

On Windows using the latest version 39.0.12 of Adobe XD.

Spacebar to pan / control+space to zoom in / control + alt + spacebar to zoom out.
Are all quite unresponsive.

XD fails to quickly change to between the desired keyboard shortcuts, making navigating a document slow and rendering XD unusable.

I have no memory or storage issues, I have restarted my PC.

The only fix was reverting back to 38.1.12.

monterxz

Inspiring

Here is a discussion about this issue, add your comment there so may be they will fix it sooner Solved: Zoom-in Zoom-out keyboard shortcut's don't work pr... - Adobe Support Community - 11965766

K

Kevin5FFC

Participating Frequently

I use ZOOM (ctrl with my scroll wheel) and PAN (space bar with click drag) frequently to navigate my xd workspace. I switch between the two quickly and have been doing so for a long time.

Since the last update 39.0.12.12

Now every second or third time I try to ctrl + scroll wheel, it seems to be stuck in PAN or even switches to ZOOM.

At first I thought I had a sticky keyboard but I tested the keyboard and it seems fine.

The problem goes away if I click on somewhere else in the app like the layers or prototype tab. Or click the space bar a few times.It feels like there is just a lag in disingaging the PAN since the last update, and in some cases locking it.

This is very annoying and strange.

Does anyone else experience this?

W

WOOJAE5C1F

Participant

It is the same symptom for me.
With this problem, it is almost impossible to work.
We need quick action.

andrewc89067436

Participant

Since the latest XD update, several members of my team are reporting problems with the CTRL + space and CTRL + ALT + space keyboard shortcuts to access the zoom tool in XD.

These keyboard shortcuts, which had previously functioned without issue, now only seem to work intermittently. The cursor seems to be getting stuck in the grab / pan state, which seems to be related to the issue. All of the users are on PC.

Will it be possible to look into fixing this problem in an upcoming release, as it is causing us workflow issues.

hammer0909

Community Expert

For comparison, it works fine on my Windows installation. Are all of your computers the same build? Wondering if there's a conflict there. In the mean time, do you know you can hold down the Control key and use the mouse scrollwheel to zoom in/out? Just a workaround for now until you figure out what's going on.

andrewc89067436

Participant

Hi Chad, thanks for the reply - yes we're using CTRL + the mousewheel to zoom in and out as a workaround for now. However, this still isn't ideal as there's the issue of the cursor getting stuck in the hand / grab / pan state. This seems to happen if the space bar is used (to trigger the pan functionality) too quickly after CTRL + mousewheel is used. It seems to be a conflict between the two functions of the space bar. Unfortunately this is happening quite a lot, as we work quite quickly!

For info we are using different Windows builds - e.g. I'm on a Surface Pro, and one of my colleages is on an HP laptop.

In2net

Participant

after an update on April 13, 2021,

the spacebar + control key does not work well.

Should work without any hesitation, pressing spacebar and control key at the same time, it used to change from hand to zoom but in version 3.8, the transition of the tools stopped/ not changed to zoom immediately.

anyone could help? the shortcut has been changed?