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3D Object becomes purple model-box after rendering

Community Beginner ,
Sep 12, 2023 Sep 12, 2023

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Sometimes, when i want to render a 3D Object, the model itself disappear and in the video you can see the blue 3D-Box. This happens randomly, with .gltf and .obj files and it appears sometimes only at one frame in the rendered video. 😞

 

Bildschirmfoto 2023-09-12 um 16.07.29.png

How it should look like.

 

 

 

 

 

 

 

Bildschirmfoto 2023-09-12 um 16.07.22.pngWhat actually is shown.

 

 

 

 

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correct answers 1 Pinned Reply

Adobe Employee , Sep 12, 2023 Sep 12, 2023

Can you upgrade your beta build to at least 24.1x13 and see if this still reproduces? It should have been fixed in x10. 

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Adobe Employee ,
Sep 12, 2023 Sep 12, 2023

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Can you upgrade your beta build to at least 24.1x13 and see if this still reproduces? It should have been fixed in x10. 

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Community Beginner ,
Sep 12, 2023 Sep 12, 2023

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Hi jenkmeister,

I just updated the Version to the newest version (24.1.0 Build 14), but still got the issue. 😞

And also, a new problem has arisen with the update: The light intensity seems to be increased now. The 3D model now looks brighter, see this screenshot (before & after the update).

Bildschirmfoto 2023-09-13 um 08.20.15.png

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Community Beginner ,
Sep 12, 2023 Sep 12, 2023

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It seems, after clearing the Cache it worked. 

But the objects are still very bright. 😞

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Contributor ,
Jun 06, 2024 Jun 06, 2024

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In 24.4.1 and using 3D objects still barely works. Cannot get it to display correct materials 

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Adobe Employee ,
Jun 10, 2024 Jun 10, 2024

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@Sterphy Can you possibly send us a model which illustrates the problem you're seeing? 

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