wacom driver broken once after effects is open

New Here ,
Jul 04, 2021 Jul 04, 2021

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This issue is taking very long for you guys to fix it and it's a real pain. Sorry for the constant complain but imagine my clients face when I have to ask for a mouse because my wacom is no working any more. It's constant. After several minutes working in after effects, the wacom driver kind of brakes. Actually, when I pass a wacom diagnostic tool, the software tells me that the driver is damaged. this happens always. I'm absolutely up tu date with everything. Mac M1, latest wacom driver and latest AE version.

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Bug , Crash , Error

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New Here ,
Jul 19, 2021 Jul 19, 2021

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Same problem here, and I can't find another solution other than restarting the computer everytime Wacom driver crashes because of AE.

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Adobe Employee ,
Jul 19, 2021 Jul 19, 2021

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LATEST

@Diego15A7  + @rafaelb5627129,

Our team was aware of issues in certain Wacom drivers which changed the behavior for Pan/Scroll. We received beta drivers in April that resolved the issues and we closed the stories at that time. I believe the drivers with this fix were released by Wacom back in May. Can you verify the version of your Wacom drivers, what device you are using and what you are doing leading up to the issue? The old bug we had open for this issue was related to pen scrolling, and that a workaround was to use Pan/Scroll (Legacy). With the updated drivers you no longer needed to use the legacy pan/scroll option.

We have also performed testing with the newest beta drivers to verify continued bug free operation and haven't found anything.

If you are encountering these issue with the newest drivers in AE please respond with the driver version, tablet version, and AE version. 

Thanks for taking the time to bring this to our attention and work with us to resolve it.

All the best,
Jessica

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