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Adobe Air error message - macOSX Catalina

New Here ,
Oct 21, 2019 Oct 21, 2019

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I keep getting an error message aboutAdobe Air when I open an application (Traffic) that requires Adobe Air. The error message is: “Adobe AIR.framework” is damaged and can’t be opened.

 

This has begun since I updated to macOSX Catalina.

 

Why is this, and will an update be released to fix this?

 

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New Here ,
Aug 22, 2020 Aug 22, 2020

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Thanks a tonne for all your help!

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New Here ,
Sep 11, 2020 Sep 11, 2020

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Thanks Jamesey2001, it works.

 

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New Here ,
Oct 02, 2020 Oct 02, 2020

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You are the man, James!!! Thank you so much brother!!! You solved my problem. 

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New Here ,
Nov 03, 2020 Nov 03, 2020

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Thank you! This helped me get StudioCloud running again after my Catalina update.

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New Here ,
Nov 21, 2020 Nov 21, 2020

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Hi James,

Thank you for providing this solution  ! Much appreciated... !

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New Here ,
Jan 12, 2021 Jan 12, 2021

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Thanks James, your solution did solve my problem too! Much appreciated - have a great week. 

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Community Beginner ,
Nov 21, 2019 Nov 21, 2019

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Found this link that solved the issue for me - for at least getting an application to open that required AIR.

 

https://support.trainerroad.com/hc/en-us/articles/360034878072-How-to-Use-the-Workout-Creator-on-mac...

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Contributor ,
Nov 21, 2019 Nov 21, 2019

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Wow, thanks!  That's a lot of steps for an end-user, but at least it's doable.

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New Here ,
Feb 08, 2020 Feb 08, 2020

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Screen Shot 2020-02-08 at 6.04.08 PM.png

 I have follwed the commands and I am still getting this message. My Macbook is operating on macOS Catalina 10.15.3 operating system.

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Contributor ,
Mar 30, 2020 Mar 30, 2020

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Hi, could you post a full transcript of your terminal session so we can see what happened? 

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New Here ,
Mar 31, 2020 Mar 31, 2020

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Last login: Tue Mar 31 09:48:11 on ttys000

 

The default interactive shell is now zsh.

To update your account to use zsh, please run `chsh -s /bin/zsh`.

For more details, please visit https://support.apple.com/kb/HT208050.

MBP-de-Liam:~ shashubitch$ cd /Library/Frameworks

MBP-de-Liam:Frameworks shashubitch$ sudo xattr -r -d com.apple.quarantine ./Adobe\ AIR.framework

Password:

MBP-de-Liam:Frameworks shashubitch$ ls -l@ ./Adobe\ AIR.framework/

total 0

lrwxr-xr-x@ 1 root  wheel   26 18 avr  2019 Adobe AIR -> Versions/Current/Adobe AIR

com.apple.FinderInfo 32 

com.apple.quarantine 57 

lrwxr-xr-x@ 1 root  wheel   26 18 avr  2019 Resources -> Versions/Current/Resources

com.apple.FinderInfo 32 

com.apple.quarantine 57 

drwxr-xr-x  4 root  wheel  128 18 avr  2019 Versions

MBP-de-Liam:Frameworks shashubitch$ 

 

 

I don't really understand what all of that mean but in the end is that it still says "adobe is damaged ...." Thanks for your precious help !

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New Here ,
Apr 02, 2020 Apr 02, 2020

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Just open a Terminal (Applications>Utilities>Terminal) and paste the following:

 

sudo xattr -r -d com.apple.quarantine /Library/Frameworks/Adobe\ AIR.framework/

 

 

That's it! Enjoy!

We have an Elvis app that requires Air and needed to have it running. 

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New Here ,
Jun 24, 2020 Jun 24, 2020

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Hi, my trusted software i rely on needs Adobe Air and no longer opens with Catalina. I'm not overly techy and see a lot of info flying about. Could someone direct me towards the easiest way to follow with as limited risk as possible??

Many thanks.

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New Here ,
Sep 10, 2020 Sep 10, 2020

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Catalina has wreaked havoc on my MacBook Pro since install. Wish I had never installed it.

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New Here ,
Sep 16, 2020 Sep 16, 2020

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You're a lifesaver. Adding the codes through the TERMINAL worked just fine. 

Now, I'm able to use Pass Classic with Catalina. AWESOME!!!

 

SEE BELOW:

 

After Installing Adobe Air...

These few lines in the terminal will get you out of trouble

cd /Library/Frameworks
sudo xattr -r -d com.apple.quarantine ./Adobe\ AIR.framework

Then use:

ls -l@ ./Adobe\ AIR.framework/

to check the framework is no longer quarantined

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New Here ,
Oct 08, 2020 Oct 08, 2020

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cd /Library/Frameworks && sudo xattr -r -d com.apple.quarantine ./Adobe\ AIR.framework

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New Here ,
Oct 17, 2020 Oct 17, 2020

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Thank u ♥

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New Here ,
Oct 23, 2020 Oct 23, 2020

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Maybe try:

You can open an app that isn’t allowed to open by manually overriding the settings in Security & Privacy preferences.

  1. In the Finder

     

     

    on your Mac, locate the app you want to open.

    Most apps can be found in the Applications folder.

  2. Control-click the app icon, then choose Open from the shortcut menu.

  3. Click Open.

    The app is saved as an exception to your security settings, and you can open it in the future by double-clicking it, just as you can any authorized app.

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New Here ,
Nov 19, 2020 Nov 19, 2020

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Hi all

 

I am having the same issue as many others here - compounded by the fact I am a new Mac user.  Desperately trying to access NHS rostering service for my staff, but unable to instal AIR correctly.  Having followed the instructions on here I am seeing this in the Terminal:

drwxr-xr-x   5 root  wheel   160 19 Nov 12:43 .

drwxr-xr-x  64 root  wheel  2048 19 Nov 10:04 ..

drwxrwxr-x   5 root  wheel   160 19 Nov 12:43 Adobe AIR.framework

drwxr-xr-x   5 root  wheel   160 24 Oct  2019 PluginManager.framework

lrwxr-xr-x@  1 root  wheel    50  1 Jan  2020 iTunesLibrary.framework -> /System/Library/Frameworks/iTunesLibrary.framework

andrewlouise@Andrews-MacBook-Pro Frameworks % 

 

It also will not allow me to uninstal as that file is damaged.

 

If anyone could please help - I am getting desperate.

 

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Contributor ,
Nov 19, 2020 Nov 19, 2020

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If you followed the terminal commands from my earlier post you should be OK.

I have included them again below.

If you try them again and have no luck then post the entire terminal session contents here and we can attempt to help you further.

 

1. Open Terminal and enter this command ( just copy and paste it into the terminal from here )

cd /Library/Frameworks

 

2. Next enter this command ( copy and paste into terminal )

sudo xattr -r -d com.apple.quarantine ./Adobe\ AIR.framework

 

3. Finally use this command to check if the command in step 2 worked. ( or just try running your app or install your air package again )

ls -l@ ./Adobe\ AIR.framework/

 

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New Here ,
Nov 19, 2020 Nov 19, 2020

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Hi Jamesy,

Thank you so much for taking the time to reply. Unfortunately the problem still persists. I have copied the terminal data as requested:


andrewlouise@Andrews-MacBook-Pro Frameworks % cd /Library/Frameworks

andrewlouise@Andrews-MacBook-Pro Frameworks % sudo xattr -r -d com.apple.quarantine ./Adobe\ AIR.framework

andrewlouise@Andrews-MacBook-Pro Frameworks % ls -l@ ./Adobe\ AIR.framework/

total 0

lrwxr-xr-x@ 1 root wheel 26 17 Apr 2019 Adobe AIR -> Versions/Current/Adobe AIR

com.apple.FinderInfo 32

com.apple.quarantine 57

lrwxr-xr-x@ 1 root wheel 26 17 Apr 2019 Resources -> Versions/Current/Resources

com.apple.FinderInfo 32

com.apple.quarantine 57

drwxr-xr-x 4 root wheel 128 17 Apr 2019 Versions

andrewlouise@Andrews-MacBook-Pro Frameworks %


I am no expert in Mac - but from what I have read of your other replies, it looks as though files are still being quarantined?

Thanks again for all of your help with this.

Andy

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New Here ,
Dec 09, 2020 Dec 09, 2020

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I just updated to Big Sur and am getting that error message. Will the code provided work? 

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Contributor ,
Dec 09, 2020 Dec 09, 2020

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I have not tried it as I'm not using big sur, but the principle is the same so give it a try and report back your success. 

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