Participant

Question

Can't install Adobe Air on Mac OS 10.5.6

Forum|Forum|17 years ago
March 10, 2009
15 replies
41309 views

Hello all,

I cannot, for the life of me, get Adobe AIR to install on my Mac Pro. Whenever I open the installer I get this message:

quote:

An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator.

I AM, in fact, the administrator of this computer and I'm logged into said account, but I continue to get this error. I made sure to repair my permissions, but of course that proved nothing. Can anyone provide some insight into this? I don't know how to get the installer to log and/or where to find these logs, so help with that would be great too.

Thanks!
Tyler

Installation

This topic has been closed for replies.

A

Amanda_Le

Participant

Hi,

I hope I'm not too late to get some help here.

I am by no means a very technical person, so if you could respond in a simple language to get me through this problem.. I would so greatly appreciate it.

Desired End Result: Download Balsamiq Mockup on my MacBookPro

This requires Adobe Air. Which I have installed, but after reading this thread I realized my problem is the same as many with regards to having Adobe Creative Suite 4 (with Adobe Air included) already downloaded on my computer.

I tried to follow the instructions for uninstalling the previous Version of Adobe Air on my computer, but I am having so much difficulty following what to enter in the terminal, etc..

Bottom Line:

Can anybody help me with step-by-step instructions to remove a previous version of Adobe Air (that came packaged with Adobe CS4) from my computer? So that I can install Adobe Air Version 3.1?

Thanks in advance!!

J

janlei

Participant

In 2013, the new Adobe Air Tech Specs says that Mac OS 6.0 or higher is the only platform supporting it's use sadly and I have an OS 5.8. So, I guess it's time for out with the old, and in with the new! Technology is rapidly moving faster than my ol MacBook Pro's ability to keep up.

Jan

M

Molasar

Participant

Thanks Chris,

I have run into this system dialog (user / password) with most other installers, but haven't had this problem before.

This is truly a first!

Will try your solution asap and post back.

Thanks again!

M

Molasar

Participant

I'm on OSX 10.6.5

I just downloaded the lastest AIR installer...

What's funny is that when I try to run the installer, and it asks me for my password, I can't type it in!!!

I even tried typing it in the Finder search textbox and copy / paste, but no dice!!!

What's wrong??

I don't have any previous AIR installed.

HELP!!!

Mike

D

DR23GN

Participant

Just try Installing it as root user.

L

lizbethkirk

Participating Frequently

That was one of the first things I tried before I came upon the solution.

A

Anonymous

None of these solutions worked for me on 10.6.5. What finally worked was deleting the folder Users/Shared/Library/ApplicationSupport/Adobe. No idea why. No idea why Adobe's uninstaller could not do that. No idea why it took so long to figure this out. No idea why adobe let's problems like this fester. I am a developer, trying to create Air applications, and it took me several frustrating hours to try this random act of desperation. What's an average user to do? I have only one clue to Adobe's behavior: When I contacted Adobe about this, they insisted I buy a support contract before they would help me.

chris.campbell

Community Manager

Hi Steve,

I'm sorry you ran into installer issues with AIR. Its odd that the applescript didn't help you, as it specifically tries to adjust the properties of Users/Shared/Library/Application Support/Adobe. We definitely don't want these problems to fester, believe me I want them fixed asap. Would you mind posting your AIR log so I can take a look and see if anything pops out at me? I'd like to update the script and more importantly, get another bug in our database to fix the root issue if you were seeing something we aren't aware of.

Thanks,

Chris

J

Jeff Coughlin

Inspiring

If anyone is interested, one of the Adobe engineers posted a temp fix (Apple script) that you can download and run. Use at your own risk of course, but I ran it and it fixed my issues instantly (repairing permissions and removing the excess /Applications/Adobe folder if it exists).

I assume they're working on a more perminent fix (maybe even incorporating something like this into the next AIR installer. who knows), but until then this fix got me back up and running.

http://forums.adobe.com/message/3272498#3272498

-Jeff

S

SW Rick

Inspiring

I tried uninstalling, and it apparently did so (I had 1.5 or something like that installed). There was an app for Uninstall. But I still cannot get the dog-gone new version to install.

Why did the new version offer to update the older version, and then fail to do so or go to completion? Why should I have to uninstall it manually when there was no dialogue to that effect?

I tried the text in Terminal, but no such folder exists.

So I no longer have Air installed for the applications which require it, and I cannot get a new version to install. I click on the Adobe AIR Installer icon, it apparently starts - it shows up in the Dock. But nothing, nada, beyond that.

Here's some of the error report I get:

Process: Adobe AIR Installer [1350]

Path: /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer

Identifier: com.adobe.air.Installer

Version: 2.0.2 (2.0.2.12610)

Code Type: X86 (Native)

Parent Process: launchd [214]

Date/Time: 2010-08-02 18:01:00.039 -0700

OS Version: Mac OS X 10.6.4 (10F569)

Report Version: 6

Interval Since Last Report: 490293 sec

Crashes Since Last Report: 12

Per-App Interval Since Last Report: 809 sec

Per-App Crashes Since Last Report: 6

Anonymous UUID: 7CD0C31E-4CD1-47C3-925D-490C053D72AE

Exception Type: EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x000000000000000c

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread

What to do? Why is this such a PITA app?

A

angarrid

Participating Frequently

rnfee,

Can you verify if you still have folders/files present from previous AIR?

-Uninstaller file under /Applications/Utilities folder. If still present can launch uninstall?

-Is there an AIR folder under /Library/Frameworks/ Adobe AIR.framwork folder?

Similar to lizbethkirk reply Jul 10. Make sure you have rights to Adobe folders in the follwoing paths if present and that the file also named "Adobe" is not present:

To test if the locked Adobe folders are causing error for the AIR installation...

Can you rename the "Adobe" folders if present and try your specific installation/uninstallation ?

1) /Applications/Adobe - rename Adobe folder to oldAdobe

2) /Users/"your user name"/Library/ApplicationSupport/Adobe - rename Adobe folder to oldAdobe

L

lizbethkirk

Participating Frequently

I can't believe this error is still around over a year later. I have tried EVERY thing mentioned here and STILL cannot install Adobe AIR. I have Mac OS 10.5.8 - the only difference I get "command not found" when I try the command line option.

This is absolute nonsense!

L

lizbethkirk

Participating Frequently

Took a peek at the log file from the install. Interesting:

Jul 9 20:27:24 /Volumes/Adobe AIR 1/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1088]: error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Could not create directory /Applications/Adobe/Flash Player/AddIns/airappinstaller" errorID=3010]

So I went to the directory Applications and found there was an old text file called "Adobe". I renamed that text file, than ran the Adobe AIR installer and it WORKED!!!

So make sure you take a peek at the log files at:

/private/var/log/system.log

Thanks!

Leslie

Z

zaphodIV

Participant

Brilliant, Leslie. I signed up for this forum just to add my support for your reply. The silliest thing is that Adobe placed the Adobe file there in the first place. When you look at it closer, it has some notification text about upgrading from a trial version of Photoshop or something. We did that, but this file was not removed and prevented Air installer from upgrading 1.1 to 2.

Thanks for the tip.

Z

D

Denis X

Participant

If the previous version of Adobe AIR wasn't properly uninstalled, that might cause a problem. I had the same issue. I went to Macintosh HD/Library/Frameworks and found the old version of Adobe AIR framework. After deleting it everything was fine.

D

Daveejay

Participant

Same Problem. Same fix. Voila! So grateful to you for posting this advice. Cheers

T

Tyler_HauserAuthor

Participant

Thanks!

A

active_customer16B8

Adobe Employee

Glad you solve the problem.

I have been a little busy to answer to this question.

I have to say, you probably won't say you are a computer dunce in the future. Otherwise people won't tell you to do something like "sudo ..".

You have done very well by your own.

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded