Skip to main content
S
simon_lucas
Inspiring
December 15, 2017
Answered

Adobe Air Settings Manager fails to install on latest Windows or MacOS

  • December 15, 2017
  • 3 replies
  • 2154 views
http://airdownload.adobe.com/air/applications/SettingsManager/SettingsManager.air

This comes up with an error:

'The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author.'

I am using there latest Air Installer (v27) on Windows 10. And I have tried on Mac Sierra. Any ideas, please?

    This topic has been closed for replies.
    Correct answer Colin Holgate

    Found other reports of the error, from a while ago, and they seem to be timestamp related errors. There's this article:

    Adobe AIR applications installation issue

    that proposes some workarounds, but I couldn't get those to work. If you figure out a way that works, let me know.

    3 replies

    Colin Holgate
    Colin Holgate
    Inspiring
    December 15, 2017

    Ok, I tried a set your clock back work around. Setting the year to 2015 let me do the install.

    Preran

    can you make sure someone on the AIR team knows?

    Colin Holgate
    Colin HolgateCorrect answer
    Inspiring
    December 15, 2017

    Found other reports of the error, from a while ago, and they seem to be timestamp related errors. There's this article:

    Adobe AIR applications installation issue

    that proposes some workarounds, but I couldn't get those to work. If you figure out a way that works, let me know.

      S
      simon_lucasAuthor
      Inspiring
      December 18, 2017

      Colin, thanks for posting the work-around.

      I hope Adobe can fix this as we have a lot of installations to perform.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      December 15, 2017

      you could try a different browser but if that's related to flash player's settings manager, it's not compatible and you might be successful using compatibility mode.

      S
      simon_lucasAuthor
      Inspiring
      December 15, 2017

      @kglad

      sorry, but my post is about Adobe AIR. It really has nothing to do with browsers or Flash Player or compatibility mode.

      Adobe's current SettingsManager.air file is failing to install using the latest Adobe Air Installer.

      Colin Holgate
      Colin Holgate
      Inspiring
      December 15, 2017

      It is feasible that Safari could have downloaded the file differently than Chrome. But yes, either one of them leads to the same error.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices