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T
thepikabear
Participant
December 25, 2019
해결됨

Adobe Animate 20.0.1 WHITE SCREEN (URGENT)

  • December 25, 2019
  • 3 답변들
  • 5731 조회

I just got adobe animate, but I have a problem where I'm not able to see my pasteboard or stage AT ALL. I put a picture of my issue. I can draw and change the stage color as you can see in the timeline preview, but nothing shows on the main screen. This even happens to the premade animations on "open new" I need help on this issue fast so I can finish a piece for my portfolio.

    이 주제는 답변이 닫혔습니다.
    최고의 답변: kglad

    using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

    3 답변

    stefanim10184246
    stefanim10184246
    Participating Frequently
    September 9, 2020

    I  have the exact same problem. It was working and then this happened.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 9, 2020

    in this order

     

    1. look for updates to your os and animate.

    2. restart your computer.

    3. reset your preferences: https://helpx.adobe.com/animate/using/set-preferences.html

    4. contact support

    J
    joshh72763818
    Participant
    January 23, 2020

    I just had this same problem. For anyone reading this in future - updating my windows fixed this issue

      kglad
      Community Expert
      kgladCommunity Expert답변
      Community Expert
      December 25, 2019

      using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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