adobe animate 2019 keeps crashing

[eoudenden22161758beb4]

adobe animate is crashing even when i turn off my antivirus id did everything please help

[kglad]

reset all preferences (check the bottom at https://helpx.adobe.com/animate/using/set-preferences.html)

[eoudenden22161758beb4]

it didnt work

[kglad]

why are you using a non-current version?

do you have an out-dated os?

[eoudenden22161758beb4]

i am using a gatway laptop and i hate the look of adobe animate 20-22

[kglad]

you answered neither question.

[_keyframer]

Does your system meet the minum requirements? AnCC can be a resource hog at times - please update to the latest version via the CC app and update us to whether or not this fixed the problem.