Adobe Animate 2023 crashes

[Esthe Viljoen]

Hello,

When I run the application (Animate) and open a project (any) the application crashes.

I updated my GPU Drivers and all OS updates have been installed up to date. ( I have noticed that my GPU spikes to 100%) (GPU = Nvidia RTX A1000 Laptop GPU)
I have reinstalled Animate and Adobe Creative Cloud.
I have Deleted the preferences and recreated them.
I have turned off my firewall.

Any advice would be helpful.

Regards,

[Joseph Labrecque]

Perhaps try th CC Cleaner utility: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html 

[Esthe Viljoen]

Good day all, 

My colleague and I are trying to work on Adobe Animate, but it keeps crashing just after creating a new file.
Any help with this bug would be greatly appreaciated.

Thank you!

[Joseph Labrecque]

Have you tried uninstalling and killing preferences - then reinstalling? Installing an older version from CC Desktop, perhaps? 

[Esthe Viljoen]

Yes i have done this but it still does not help.

[kglad]

<duplicate merged>

[kglad]

what os version?

did you use the cc desktop app to uninstall animate and your preferences?

[Esthe Viljoen]

Yes, I uninstalled it with the CC desktop app then I went into the user files and deleted any Animate files (Found a thread stating this will remove any remnant of preferences.

Unfortunately, this did not work.

[kglad]

if animate is not currently installed, reinstall it using the desktop app.

then, if it still crashes uninstall it including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

[Esthe Viljoen]

Windows 10 Pro 64-bit

[Mario_CR]

How much RAM does the laptop have?