Adobe Animate 2024 crashing after creating new document

[Farah33760046vo0l]

Hi,

I am facing an issue. I have just installed Adobe Animate on Windows and as soon as I click to create a new document it crashes.  Is anyone facing the same issue?

[n. tilcheff]

Here: https://community.adobe.com/t5/animate-discussions/adobe-animate-crashes-when-creating-new-file-or-o...

[kglad]

(not too sure that's going to be helpful unless they have a preferences issue or a classroom of crashing computers.)

[PowertoolWorld]

Just had the same issue, fresh new install of Animate today. Crashing as soon as I try creating a new document, and I've tried at least 5 different ways to create a new document.


I've sent the crash reports to Adobe and uninstalled. 😕 What a shame

[kglad]

create a new user profile and install/test for that user.

[PowertoolWorld]

We are on CC for teams and each user profile needs a licence to use any apps, so not sure that it's worth the trouble. It's not ssential for us, the project I'm working on is not in great need of animation, I just thought to add a bit of interactivity to it. 

It's still not great, especially if people use it as a main tool.

Cheers

[kglad]

does anyone else in your team also have this problem?