Adobe Animate CC 2018 Crashing on startup, Windows 10

[Object404]

Hi. I can't get Adobe Animate CC 2018 to run recently.

It starts up with the splash screen, shows the interface once the Splash screen is done, then immediately exits to desktop.

I've tried uninstalling and reinstalling multiple times, I've tried the solutions listed here:

Troubleshooting tips to fix Animate CC crash on launch or startup

I've tried using the CC Cleaner tool:

Use the Creative Cloud Cleaner Tool to solve installation problems

No dice. I'm running Windows 10, updated to the latest patch as of May 2018.

This is really frustrating as I need to use it right now.

[Preran]

Hi everyone,

The team will be uploading builds to collect logs that will help them better understand what the underlying issue is all about.

It would be very helpful for us if you could send me your email IDs over a private message so that we can contact you when the builds are live for testing. While it is not mandatory for you to participate in testing the builds, it would help the team identify and fix the issue. To send your email IDs to me privately, click my profile name or picture and use the Message button.

Apologize for the fact that this is taking longer than what you expected, but I know that the product team is doing its very best to get this sorted at the earliest.

I am marking my answer as correct temporarily so that users that visit this post know what to do to help us solve this issue. I will unmark my post as soon as we have a better answer in place. Thank you for understanding.

Thanks,

Preran

[Preran]

In the time that the build is ready, the team requests you to try the following and let us know if it helped

- Restore default font settings via Control Panel->Fonts->Font settings->Restore default font settings button, and then restarting the machine

- If you have many fonts installed on your computer, try uninstalling a few that you do not need immediately (while ensuring that you have a backup copy)

Also, let us know if you are on a system with less than 2 GB RAM.

Also, if you could send me your crash dump file over a private message, that would help us a lot.

I would highly appreciate you reporting the results of your finding here. It will help us quickly isolate the issue.

Thanks,

Preran

[abdullaa5555485]

Thanks, that fixed my issues!

[PhilScarano]

I had well over 1000 fonts installed. I deleted most of them and kept 125. After doing a restart I was able to open Animate CC and it seems to be working fine.

Thanks for the advice.

[tikyta]

Hey Preran! I tried again and uninstalled more than 2000 fonts and now opens!!!!

in the meantime works just with a few fonts!

It is a big clue to finally solve the issue!

Thanks !

[Moctaht]

For me, this worked too. I've uninstalled about 50 fonts and now it's working.

But this can't still be a good solution!! It's just for emergency use.

I hope Adobe and MS will fix that, because it's not fun as a freelancer not to be able to work!!!

[Guarantee_rr]

Is there a resolution to this yet?
I have gone through all the suggestions listed and nothing worked.

[tikyta]

Hey Guarantee_rr in my case nothing worked, the only solution was uninstalled more than 2000 fonts. Just left almost 400 and works fine now.

[Guarantee_rr]

I tried setting fonts back to default but it did not work.

Plus if I go down to 400 fonts I screw up just about every design I've made.

Not much of a solution there .....LOL

Why is Adobe not resolving this?

[avid_body16B8]

So it seems that 400 is the threshold for it to work again. Interesting!

[Object404]

What Guarantee_rr said.

Also, the 1-month anniversary of this problem is now approaching...

I hate to say it, but this is an absolute disgrace Adobe. We are paying customers for a not-very-cheap service, and as such, you owe us better than this.

[Norio Kawamura]

According Japanese forum, this seems to be  fixed in the latest update KB4284835.

[Object404]

I have KB4284835 installed and it's still crashing after the splash screen for me.

[DesktopSupport95597390]

On 2 users PC, Win 10 LTSB 1607 16 GB RAM one with lots of fonts one new user, Animate 2018; After Effects 2018, 2017 ;Illustrator 2018 ,2017 are stuck as background process. Uninstalled and reinstalled cc Cloud, and all the apps. Reset the fonts to default and they are still not opening.

[avid_body16B8]

what do you mean by

"reset fonts to default

What people are saying here is to uninstall most of your fonts (I see the number 400 as an indicator of how many you can have at this point).

[Preran]

This is what was meant https://www.rizonesoft.com/restore-default-fonts-in-windows-10/

It definitely looks like an issue related to fonts and I have shared files received so far with the team. They are still investigating.

Thanks,

Preran

[DesktopSupport95597390]

Its Illustrate 2018 for the whole Creative team, and its windows 10 and windows 7, tried the reset font in windows 10 an it didn't work

[Guarantee_rr]

I had to go back to 138 fonts for it to work.

This is not a solution, I had to add my fonts back for my designs to stay current.
This will not work and is not an acceptable solution.

[ResponsiveEdDesign]

I understand the frustration but until a fix maybe you can add fonts as you needed as you work on a document and see how it goes. I know it goes fast if you have lots of documents but maybe you can get to a point where you have enough fonts for it not to crash.

[ömery98286934]

I try everyhing but still not working. Does anyone find a solution?

[parmd]

I got it working again after taking a few suggestions from some of the other members here.

I deleted all (except system - it wont let you delete these anyways) fonts from my system and launched animate. It worked! Closed animate.

Then i copied my fonts from another machine.  Over 1000 fonts.

Then i installed this font library from another computer and click "NO" when it asked if I wanted to replace installed fonts.

It worked for me. Hope it helps someone else.

This was after I had reinstalled windows and the entire suite after suggestions from other forums. When the problem reoccurred I decided to take drastic steps.

Good luck,

[alleniverson19]

yes its working thank you...

[Tranquil_Mountain5CC8]

Yes it worked!!
i got in here (Control Panel\Appearance and Personalization\Fonts) then deleted all fonts in there then try again and yes the problem it's about FONTS!! i'm happy now but the problems is i'm afraid to install new fonts and have the same issue

[ARCUKTechnologiesLTD]

@

[HeiVask]

Reinstall windows is not an option for me either. Also, restoring windows fonts to defaults did not solve the issue for me.

The first post was opened on May, 17 and currently it's Jun, 29. Still no real solutions from Adobe (nor Microsoft as far as I know).