adobe animate cc 2019 crashing before loading

[floofimations]

hi. whenever i try to open adobe animate 2019, it loads for a few seconds and then closes. it doesn't even give me an error message. i've tried many things and nothing worked. i'm in windows 10 version 1903.

[Nick Gioia]

Have you tried to uninstall and reinstall Adobe Animate?

[floofimations]

many times. it was actually the first thing i tried

[smallhaggis]

Have you tried resetting preferences by holding Control+Alt+Shift when launching Animate?

I see you have already tried uninstalling/reinstalling, but preferences aren't always removed during that process so it's worth trying the above if you haven't already.

[floofimations]

just tried it now. it asked me if i wanted to let it make changes and i said yes, but it still closed.

[smallhaggis]

Are you able to launch other Creative Cloud apps OK? I came across this troubleshooting page which gives you another thing to try: https://helpx.adobe.com/uk/creative-cloud/kb/cc-applications-crash-immediately-launch.html

[floofimations]

the others seem to work fine. i tried what the page said and no luck.

[smallhaggis]

Hmmm! Have you tried the options on this page: https://helpx.adobe.com/uk/animate/kb/animate-crashes-on-launch-startup.html There are instructions on manually resetting preferences, amongst other things.

[floofimations]

i just tried all of them. still nothing. the preferences were basically off completely, but turning them on did nothing.

[floofimations]

so it turns out adobe animate does work, but my tablet can't handle it. so false alarm i guess it's solved

[smallhaggis]

Ah! What a shame. Thanks for updating & I'm sorry it wasn't something that could be solved.