Adobe Animate Crashing On All Windows Machines

[ashishk79923532]

Dear Adobe,

Please see this video - https://youtu.be/srmzKfzCY28

Also see this https://community.adobe.com/t5/animate-discussions/adobe-animate-2024-is-now-live/td-p/14149223/page...

Please let me know, what i need to do to Stop Crashing my Adobe Animate on my windows machine?
It is getting crashed when i am opening the Action Pannel to write the code see video  https://youtu.be/srmzKfzCY28.

Please Please Please take my concern seriously.

   

[n. tilcheff]

Maybe you should try to reset / reinstall your Windows.

I tried your setup on Windows 10 with Animate 24, Animate 23, and Animate 22 and none of them crashed when I hit F9 and opened the Actions panel in a new Canvas document.

[ashishk79923532]

Dear Adobe,

Please see this video - https://youtu.be/srmzKfzCY28

Also see this https://community.adobe.com/t5/animate-discussions/adobe-animate-2024-is-now-live/td-p/14149223/page...

Please let me know, what i need to do to Stop Crashing my Adobe Animate on my windows machine?
It is getting crashed when i am opening the Action Pannel to write the code see video  https://youtu.be/srmzKfzCY28.

Please Please Please take my concern seriously.

   

[Ben M]

You could try the steps from this KB article: https://helpx.adobe.com/animate/kb/animate-crashes-on-launch-startup.html . It goes through most of the basic troubleshooting. If you are still running into issues after resetting preferences, re-installing, etc. we can dive in further at that point.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from download and install and merged">

[kglad]

if you're going to reset your preferences, 

assign a custom keyboard shortcut

reset preferences

confirm your custom kb shortcut was reset

check your actions panel

[kglad]

and please stop posting duplicate messages, esp if you fail to respond to your previous posting