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Adobe Animate Preview is buggy

New Here ,
Nov 07, 2022 Nov 07, 2022

Hello! There's this issue that i just came across after installing a quick trial. The animation wont render correctly, it "glitches" and leaves traces when i do! Yet when i finally export the whole thing, its all good ;; Any ideas would be appreciated, thank you!

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Community Expert ,
Nov 08, 2022 Nov 08, 2022

my computer isn't anything special and that fla doesn't require anything special.  also, that's not an animate problem.

 

maybe updating your graphics driver would fix it, but unless you see that problem on many fla file tests, i wouldn't mess with the animate preferences.

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New Here ,
Nov 08, 2022 Nov 08, 2022

I see artifacts on basically every fla file when i press on play. Tried updating the graphics drivers, no luck. What a shame..

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Community Expert ,
Nov 08, 2022 Nov 08, 2022

assign a keyboard shortcut, if you don't have one

 

reset your animate preferences- https://helpx.adobe.com/animate/using/set-preferences.html

 

confirm your keyboard shortcut was reset 

 

if it was, retest the artifact issue  

 

if it wasn't, retry resetting the preferences 

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New Here ,
Nov 08, 2022 Nov 08, 2022

The shortcut did change yet the artifact problem still persists, i guess animate hates me specifically.. : P

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Community Expert ,
Nov 08, 2022 Nov 08, 2022

do you see artifacts in other apps, even in video played in browsers.

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New Here ,
Nov 08, 2022 Nov 08, 2022

No I dont, weirdly enough it only persists in the animate preview itself.

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Community Expert ,
Nov 08, 2022 Nov 08, 2022

you could try a reinstall.

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Community Expert ,
Nov 10, 2022 Nov 10, 2022

I saw artifacts on my M1 last night inside a pretty simple FLA with a pretty simople animation. I scrubbed the timline back and forth a bit and it went away. What happens if you let the timeline play through once and loop back again? Do the artifacts go away the 2nd time around?


Animator and content creator for Animate CC
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Community Expert ,
Nov 10, 2022 Nov 10, 2022

maybe it's a mac "thing".

 

@wyuu, are you using a mac?

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New Here ,
Nov 10, 2022 Nov 10, 2022

The artifacts don't sadly! I contacted technical support for this issue and even the tech guy told me its really just the way my pc rendered in animate ;; which is unfortunate,  I don't think theres anything else to say about the matter, I was just unlucky enough to face the issue.

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Community Expert ,
Nov 11, 2022 Nov 11, 2022

that isn't phrased very well.  there's some part of your computer hardware causing the problem sounds better.  (it could even be a monitor with insufficient refresh rate.)

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Community Expert ,
Nov 11, 2022 Nov 11, 2022

Refresh rate could be an issue - I was using a display tablet at the time I saw the artifacts. I didn't think to switch over to the MBP display. I will next time and report back.


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New Here ,
Nov 11, 2022 Nov 11, 2022
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Refresh rate? I had checked my laptop's and it told me that it was 165hz? I am pretty sure thats okay. Either way it's fine, I'll just find other alternatives to animate since the rendering thing is unfortunate ;;

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