After upgrade of Animate 2021, it crashed with MacBook Pro 0S 10.15.7

Community Beginner ,
Oct 21, 2020 Oct 21, 2020

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I have the same problem of another user I've seen. After upgrade of Animate 2021, it crashed with MacBook Pro 0S 10.15.7.

What can I do?

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correct answers 1 Correct answer

Adobe Employee , Oct 22, 2020 Oct 22, 2020

Hi @Lazzari @Angelo5FBF @francescot / All

We have identified that this is happening due to one or more corrupted fonts present in the machine. Loading of such fonts during application startup leading to the crash. We are working on a fix for this and will let you know as soon as there is an update.

 

Thanks!

Mohan

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Community Expert ,
Oct 21, 2020 Oct 21, 2020

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Community Beginner ,
Oct 21, 2020 Oct 21, 2020

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Thank you, I tried to reset preferences using Command+Option+Shift (Mac OS) as I started Animate, but it doesent work, it still crashed

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Community Expert ,
Oct 21, 2020 Oct 21, 2020

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delete the preference files. by googling your os and adobe animate preference file location

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Community Beginner ,
Oct 21, 2020 Oct 21, 2020

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Deleting my preferences made no difference. Crashing on launch.

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Explorer ,
Oct 21, 2020 Oct 21, 2020

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Same issues here on

Mac Pro 2012 running on 10.14.6

3.33ghz quad-core 42gb ram

SSD

This is also happening with Dimension

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New Here ,
Oct 21, 2020 Oct 21, 2020

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I got the exact same issues here. 

macOS Mojave

10.14.6

2.3 GHz Intel Core i5

8GB 2133 MHz LPDDR3

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New Here ,
Oct 21, 2020 Oct 21, 2020

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I also attempted to reset preferences and it still crashed.

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Community Beginner ,
Oct 21, 2020 Oct 21, 2020

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Ok there is no way to solve this problem, so must restore the older version?

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Adobe Employee ,
Oct 22, 2020 Oct 22, 2020

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Hi @Lazzari @Angelo5FBF @francescot / All

We have identified that this is happening due to one or more corrupted fonts present in the machine. Loading of such fonts during application startup leading to the crash. We are working on a fix for this and will let you know as soon as there is an update.

 

Thanks!

Mohan

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New Here ,
Oct 27, 2020 Oct 27, 2020

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Hi,

 

Is there any update on when this problem will be fixed?

 

I use animate as part of my after effects workflow but since I've updated my apps AE 2021 doesn't import my Animate 2020 files.

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Community Beginner ,
Mar 23, 2021 Mar 23, 2021

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Not exactly sure what "corrupted font" means... it was working just fine before and I didn't change any fonts or install new one. And I just updated Animate to the latest version (v 21.0.4 Build 39603) and problem still persists 😕

 

Anyway, the thing I found out is when I uncheck "Export in frame 1" in "Font Embedding" panel for each font everything works just fine.

 

Hope this helps someone!

 

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Adobe Employee ,
Mar 23, 2021 Mar 23, 2021

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Hi - Is the application crashes on Test movie of a specific file? Would it be possible for you to report the issue at https://adobe.allegiancetech.com/cgi-bin/qwebcorporate.dll?BPY8J4 witn steps leading to crash for us to take a look?

 

Thanks!

Mohan

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New Here ,
Nov 24, 2020 Nov 24, 2020

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I was facing the same issue as everyone here. I downgraded to the previous release and it is working now. Will wait for the fix to upgrade again.

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Community Beginner ,
Oct 22, 2020 Oct 22, 2020

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Thank you Mr Mohanaraj

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New Here ,
Oct 24, 2020 Oct 24, 2020

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Can you please let me know as well? I'm really needing to use it, and cleaning out my fonts didn't work, so completely at a loss over here.

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Community Expert ,
Oct 27, 2020 Oct 27, 2020

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checking more than once per week isn't going to help.  you can expect it will take weeks to months before a "next" version of animate is released.

 

in the meantime, if you think this problem applies to you, remove or fix your corrupted fonts.

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New Here ,
Oct 27, 2020 Oct 27, 2020

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thanks!, the corrupted fonts fixed didn't work. Opted to download a previous version until the new one comes out.

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New Here ,
Nov 10, 2020 Nov 10, 2020

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Happening here too- any updates for fixes?

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Community Expert ,
Nov 10, 2020 Nov 10, 2020

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repair your fonts.

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Explorer ,
Nov 23, 2020 Nov 23, 2020

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Hello, mine is now working.

I repaied fonts previously but this did nothing, but have just reinstalled animate and it's all good.

 

Thanks

 

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Community Expert ,
Nov 23, 2020 Nov 23, 2020

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you're welcome.

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New Here ,
Dec 07, 2020 Dec 07, 2020

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Adobe Animate 2021 - Mac OS version 11.01 - 1019 Macbook Pro
Fonts all are fine. deleted prefs file.  Tried reinstalling.  Crashes on startup. Useless app

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Community Expert ,
Dec 07, 2020 Dec 07, 2020

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big sur is not compatible with animate, yet.  the next animate will probably fix that

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Community Beginner ,
Dec 08, 2020 Dec 08, 2020

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I've done the upgrade to Bigsur for my Ibook and the latest Animate works

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