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Animate (21.0.6)  it is show only blank white screen

Community Beginner ,
Jun 04, 2021 Jun 04, 2021

When I export my work from  Animate (21.0.6)  it is show only blank white screen
even I do Test / Test Movie it also show only blank white screen 

 

How do i fix this issue?

 

PS, Anyway this project I was published a month ago but everything is fine but today I update something in project and when I export it show only blank screen

 

 

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Adobe Employee ,
Jun 04, 2021 Jun 04, 2021

@terngz 

This may be because of the max stack limit changes done by some of the browsers.

1. I can see some errors in the console. Can you please switch to the "Console" tab in the browser and let me know what the error is?

2. Can you open the same link in Firefox & Chrome browsers and check if it works fine?

Thanks, Sukhesh

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Community Beginner ,
Jun 04, 2021 Jun 04, 2021

Here... the error
But (this file is can open in previous month (as I use it to send to customer) but today I need to add something
It only blank screen

Chrome is blank too but not test on firefox yet

Anyway, I try to open by Safari on Macbook it work fine!

terngz_0-1622808884891.png
How can I fix this problem

 

Thanks in advance

 

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Community Beginner ,
Jun 04, 2021 Jun 04, 2021

PS. problem is happen both local html file and from Test menu

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Adobe Employee ,
Jun 04, 2021 Jun 04, 2021

@terngz So you are saying that this issue started happening after making some new change to the file. What is the new change that you made?

And is the old version of the file still working?

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Adobe Employee ,
Jun 04, 2021 Jun 04, 2021

This can happen due to multiple reasons - mainly if the timeline has lengthy motion tweens (more than 500 frames) or too many keyframes in a layer.

To solve this, you can either

1. Convert such motion tween to classic tween OR

2. Split lengthy motion tweens (beyond 500 frames) into multiple motion tweens and keep them in different layers.

3. Also make sure any of the layers does not have more than 500 keyframes. If there are, then separate them out to different layers.

Let me know if that works.

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Community Beginner ,
Jun 05, 2021 Jun 05, 2021
LATEST

Rightnow everything is seem to be fine

My resolution is to start a new file by copy a layer from old one to a new file and create new action for flag button and optimize a keyframe by remove some keyframe and delete an empty layer. then try to publish again... the result is good, everything is seem to be fine. I can display in any browser both Test function and local html file

 

Thanks for your help

My opinion my

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