Animate Broken on Second Display, Wacom

Participant ,
Aug 13, 2021 Aug 13, 2021

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Hello,

I have a Wacom Cintiq 24 DTK-2420 as my second display. When I try to use Adobe Animate, the mouse is out of sync. This is incredibly frustrating. Edit > Preferences > Drawing > Tablet Input is set to 'Windows Ink.'  Please help. Thank you.

 

Adobe_Animate_Error.png

 

Specs:

Adobe Animate Version 21.0.7, Build 42652

Window 10 Pro Version 10.0.19042 Build 19042
NVIDIA GeForce RTX 3090
RAM: 128 GB

Driver: 471.68 Studio Driver

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Error , Product issue , Tablet

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Adobe Employee , Aug 16, 2021 Aug 16, 2021
Are you using different display scaling factor in both of your displays? If Yes, this is a known issue we are working on a fix. Workaround is to use similar display scaling factor for both monitors.  

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Adobe Community Professional ,
Aug 13, 2021 Aug 13, 2021

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Have you tried to syncing it within wacom settings?

 

 


Multimedia Developer, Character Creator, and Animator.

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Adobe Employee ,
Aug 16, 2021 Aug 16, 2021

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Are you using different display scaling factor in both of your displays? If Yes, this is a known issue we are working on a fix. Workaround is to use similar display scaling factor for both monitors.

 

main-qimg-ec2fb2bdcfe05658bbe796d6ad474f7e copy.png

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Participant ,
Aug 17, 2021 Aug 17, 2021

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Yes, this is the issue. There are different scale settings. I need to keep these settings as they are. I look forward to seeing the fix. Thank you.

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