Animate CC 2017 stops working

[JLParaon]

My laptop specs before telling about the problem:

Model: Acer Aspire ES1-432

OS: Windows 10 Home Single Language v1703 build 15063.250, x64

Processor: Intel Celeron Quad-core N3450 / Intel HD Graphics

RAM: 4GB

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I downloaded Animate CC using creative cloud app and started a trial. While the app's start screen shows up, it shows what it does before fully starting the app and eventually, it stops working everytime it's on "Loading document templates" state. Have reinstalled it quadruple times and the problem is still there. Has anyone encountered this before? Can somebody help? Thanks in advance.

[kglad]

reset your preferences -

remove

Win:

C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\2017\

Mac: 

/Users/<username>/Library/Application Support/Adobe/Animate CC 2017/ and

/Users/<username>/Library/Preferences/Adobe/Animate/2017/)

[JLParaon]

Thanks for the suggestion but it still didn't work

It still stops working everytime it's on "loading document templates" state.

[kglad]

did you successfully reset your preferences?

[Albrecht Volk]

Check if you have Lavasoft Web Companion installed. If so, uninstall it and remove the .dll's it leaves behind, in particular C:\Windows\system32\LavasoftTcpService64.dll and C:\WINDOWS\SysWoW64\Lavasofttcpservice.dll. This issue has been reported by a lot of users running Windows 10 (e.g. see the end of this thread Lavasoft plug-in causes CC 2017 applications to crash or run slowly).

[JLParaon]

Thanks for telling about that. I checked the directories you mentioned but I didn't see any lavasoft files in there. I already uninstalled my Animate CC. I thought I could try to immerse myself in this amazing app but it isn't working on my system so I'll just give up on this. Thank you guys for trying to help. Very well appreciated

[JLParaon]

Yeah, just exactly what you said, but it still stops working.

[Mohanaraj]

Hi,

I have sent you a PM  requesting few details, please check. Thanks!