Animate CC Corrupting FLAs - 1Kb

Community Beginner ,
Oct 07, 2018 Oct 07, 2018

Copy link to clipboard

Copied

Its happening more frequently now, Im working on an animate job.

As Im about to finish it, the file gives me an error, I cant save so I have to Quit without saving.

I look at the FLA and it says its 1kb.
CORRUPT!

So I have lost all of my work, this has happened 6 or 7 times now, no reason at all.

Recovery files do not help as there is no recovery because you have to Quit.

Has anybody else had this issue?

I'm Uninstalling and reinstalling now.

FRUSTRATED!

Views

441

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Nov 08, 2018 Nov 08, 2018
Hi Preran I actually found where the recovery file is kept on the MacOS in the Library.It was a serious bit of internet searching, but I found the solution. After updating to Animate CC 2019, it has been completely stable.So, all good.Thanks.

Likes

Translate

Translate
Adobe Community Professional ,
Oct 08, 2018 Oct 08, 2018

Copy link to clipboard

Copied

what error?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 12, 2018 Oct 12, 2018

Copy link to clipboard

Copied

If the error message indicates that your file has gotten corrupted, I suggest getting in touch with our tech support team using this link Contact Customer Care​ They have been able to recover some corrupt files previously.

Thanks,

Preran

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 08, 2018 Nov 08, 2018

Copy link to clipboard

Copied

Hi Preran I actually found where the recovery file is kept on the MacOS in the Library.

It was a serious bit of internet searching, but I found the solution.
After updating to Animate CC 2019, it has been completely stable.

So, all good.

Thanks.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 21, 2020 Oct 21, 2020

Copy link to clipboard

Copied

Animate CC 2020+ is causing the same issue. Why does this issue persist. It seem pervasive and there is no pattern. 

is Adobe even looking into this?  There are dozens of not 100s of threads about this issue. It's a basic issue that should get resolved. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 22, 2020 Oct 22, 2020

Copy link to clipboard

Copied

LATEST

i've encountered the problem myself several times but it always (afaik) occurs when adobe hangs while doing something when the fla is open.

 

a solution is to save frequently with increasing version name so you never lose a significant amount of work.

 

another, less realistic solution, would be to hope adobe releases a version of animate that never hangs/crashes and use that version only.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines