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Animate crashes when I import an Illustrator file

New Here ,
Dec 16, 2021 Dec 16, 2021

Hello, since the last update of Animate, I can no longer import an Illustrator file, the software crashes immediately. I am on a Mac, does anyone else have the same problem?

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Adobe Employee ,
Dec 16, 2021 Dec 16, 2021

Hi - Are you on Animate 22.0.2 version? Does this happen with a specific AI file that you are trying to import? If yes, can you please share file for us to investigate?

 

Thanks!

Mohan

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New Here ,
Dec 16, 2021 Dec 16, 2021

Good evening, thank you for your reply.
Many of my Illustrator files are crashing Animate.
I tried a copy/paste, the result is the same.

I have the impression that the problem comes from the text, it's really weird.
Here are 2 files: http://www.atelier36.net/animate/

The only difference is the text, but only one of the two can be imported into Animate on my computer.

Thanks to you if you can test.

David

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New Here ,
Dec 16, 2021 Dec 16, 2021

J'ai oublié de le préciser : oui, je suis sur la version 22.0.2 version

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Adobe Employee ,
Dec 16, 2021 Dec 16, 2021

Thanks for sharing the files @davidt10385307 Will investigate it further.

 

Thanks!

Mohan

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Adobe Employee ,
Dec 17, 2021 Dec 17, 2021

Hi @davidt10385307 we have tried importing / copy-pasting both the files on both Win & Mac and found it to be working fine at our end on Animate 22.0.2. May I know your MAC OS version? Also you were trying to import the files from local disk or from a network location?

 

Thanks!

Mohan

 

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New Here ,
Dec 17, 2021 Dec 17, 2021
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It's really strange... I import the file from my local disk. I am on Mac OS Monterey, 12.0.1.

 

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Community Expert ,
Dec 16, 2021 Dec 16, 2021

Try just copying it out of illustrator and paste right in to animate. 

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